Program Coordinator, Executive Education

Job Summary:

The Harvard Graduate School of Design (GSD) educates design, research, and scholarship leaders to make a resilient, just, and beautiful world. The GSD offers degree programs across a range of design disciplines—architecture, landscape architecture, urban planning, urban design, design engineering, and real estate—as well as advanced research programs that cut across these disciplines and a robust public program of lectures, exhibitions, and publications. The immense variety of people, programs, and ideas at the School sustains a vibrant and rich environment for learning, inquiry, and collaboration, unlike any other design school.

GSD’s Office of Executive Education seeks an experienced Program Coordinator to support its domestic and international executive programs, offered online and in-person throughout the calendar year, within a growing and fast-paced department.

Responsible for managing an assigned annual portfolio of executive education programs, supporting all phases of delivery from planning, enrollment launch, and customer service, program planning and delivery, and post-program wrap-up and reconciliation. Responsible for delivering exceptional customer service to faculty and program participants, working under the direction and in close collaboration with the Assistant Director and Director. Produces and manages a program checklist and timeline and adheres to programmatic deadlines. In addition, supports department functions including recruitment and customer service, communications, budgeting, and administration.

Please note: The Director reserves the right to reassign the Program Coordinator to other programs as needed by the department.

This is a one-year term position with the possibility of extension.

Job-Specific Responsibilities:

Specific Programmatic duties include, but not limited to:

Communicates regularly with key program stakeholders including GSD Exec Ed team members, faculty and instructors. Serves as contact on assigned programs for participants, faculty, special guests and vendors.

Maintains robust participant records. Acts as primary liaison from participants’ initial onboarding into the program to their receiving a certificate of completion.

Supports program planning, innovation, and evaluation by building strong processes and workflows. Brings expertise in developing interactive sessions in collaboration with faculty, and excellent logistical planning to enable smoothly run exercises, discussion groups, etc. Maintains records of curriculum/content for the program to ensure program cohesion.

Collaborates with team members to set program, enrollment, marketing schedules, and participant communication in accordance with established program timelines and best practices.

Organizes and maintains physical inventory for programs.

Organizes and maintains all program material production including program websites, readings, and assignments, digital and printed program materials, evaluations, etc.

Arranges and coordinates all in-person program logistics including program space and special- event venue(s), media services, catering, signage, transportation, site visits, travel, and other program-specific activities. Communicates as assigned with hotels/venues, and vendors, makes recommendations for food and activities.

Manages logistics and technology for online programs, e.g., on the Zoom platform.

Manages program delivery activities from registration to closing; actively manages classroom and other program spaces, provides customer service support to faculty and participants on-site and online.

Monitors assigned program budget(s).

Prepares program evaluations and post-program debriefs.

Specific Department Administrative duties, but not limited to:

Manages course websites and course learning platforms, e.g., Canvas.

Manages department’s provider accounts and participant attendance records with continuing education entities such as the American Institute of Architects (AIA), etc.

Pulls data and creates reports as requested by GSD Exec Ed colleagues to present in use for planning and decision-making purposes.

Collaborates with seasonal temporary staff, and possible student interns, ensuring satisfactory completion of assigned tasks, working closely with the Assistant Director or others in the department, who serves as supervisor for student/temporary staff.

General duties:

Prepares for and participates in program team meetings, regular all-staff meetings, and any organization meetings as needed.

Proofreads and prepares presentations, routine correspondence, meeting minutes, and other materials requested by the Director, Assistant Director, faculty, or other team members.

Other duties as required.

WORK ENVIRONMENT:

This position will be based in Cambridge, MA. The work is mainly performed in an office setting. Flexible work options for this role will be discussed during the interview process.

Candidates must have employment authorization to work in the US, and we regret that w…