Gift Shop

Position Summary

Responsible for assisting in the overall operations and efficiency across Gift Shop. This position will deliver a unique, engaging and entertaining experience to all our guests and is responsible for providing exemplary service in a professional and courteous manner. This role will also deliver a positive guest experience, while maximizing sales and provide an outstanding retail experience.

Duties & Responsibilities

• Assist in maximizing customer interest and sales levels by displaying products appropriately.
• Understand the principles of visual merchandising and creating impactful displays.
• Ensure back of house and storage areas are maintained to the same level of cleanliness and order as the store.
• Deliver unique and memorable experiences to guests.
• Ensure the facility is clean, safe and presented to the highest of standards.
• Work closely with all internal and external departments to foster an outstanding and seamless guest experience throughout Union Station.

Experience, Skills & Qualifications

• Excellent verbal and communication skills.
• Strong listening, presentation and decision-making skills.
• Commercial understanding and the ability to anticipate guests' needs.
• Technically minded and proficient in Microsoft Office Excel, Outlook, PowerPoint and Word.
• Creative problem solver who thrives when presented with a challenge.
• Energetic and eager to tackle new projects and ideas.

Abilities

The individual must possess the following abilities to perform the essential functions of the job, with or without reasonable accommodation, using some or a combination of the abilities.

• Ability to stand for long periods of time.
• Ability to read, listen and communicate effectively in English, both verbally and in writing.
• Ability to access and accurately input information using a moderately complex computer system.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Ability to lift and carry up to 50 pounds.

Other

• Upon employment all team members are required to comply with the standards, rules and regulations, which may be established by the Company and updated from time-to-time. Team members who violate property rules or have irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• The leisure business functions seven days a week. Due to the seasonal nature of the industry, team members may be required to work varying schedules, weekends, holidays and overtime to reflect the business needs of the property. Team members may also be required to attend group and/or department meetings in addition to the work shift as necessary.
• This job description is not an exclusive or exhaustive list of all job functions that a team member in this position may be asked to perform.