Service Parts Advisor - New Center Opening (Mission Viejo,Ca)

About Lucid

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

At Lucid, we are creating exceptional mobility experiences through innovation to drive the world forward. Built on Lucid’s proprietary technology and software-defined vehicle architecture, our award-winning vehicles bring our “Compromise Nothing™” approach to the global automotive market. That means refusing to choose between performance and sustainability, design and engineering, ambition and integrity. In Lucid Air and Lucid Gravity, we have designed and built vehicles that have redefined their segments, combining exceptional range, performance, design, and expansive space in a single experience.

We achieve this through deep vertical integration, with design, engineering, and production happening in-house across our global offices and manufacturing facilities. Our teams come from industries around the world, united by a shared commitment to excellence. By refusing to settle, you can help redefine what’s possible and shape the future of mobility.

At Lucid, service is more than maintenance, it’s an extension of the ownership experience. As we continue to expand, we’re excited to bring a new service location to Mission Viejo, CA. Our Service Technicians are the foundation of every Lucid service center, working alongside some of the most advanced teams in the EV industry. We are seeking individuals who bring curiosity, precision, and energy to their craft, and who are passionate about delivering an exceptional, world-class experience to every Lucid customer.

Location : 28471 Marguerite Pkwy, Mission Viejo, CA 92692

All employees will be trained at and report to our Costa Mesa Service center until the new site opens in Mission Viejo.

The Parts Advisor (back counter) position will oversee parts operations within the service center to provide the highest level of customer satisfaction while maximizing return on investment through parts inventory management. The Parts Advisor is an integral part of service center operations focused on parts efficiency to support seamless operations.

The Role

Effectively manage parts inventory by anticipating and addressing business needs to optimize operations

Maintains an accurate and effective parts inventory control system that includes perpetual and annual inventories

Order inventory and special-order parts for repairs

Receive parts orders and stock them efficiently in designated storage area or assigned bins

Effectively manages parts transfers from one Lucid Service location to another if applicable

Generates parts estimates for customers, insurance companies or internal fleet vehicles to be sold by service advisor

Stay up to date on latest part revision changes and refresh local inventory accordingly

Achieve and maintain a high First Time Fill Rate (FTFR) for the Service Center’s Parts Department, ensuring timely and accurate service

Organize and oversee parts warranty returns, both in the system and physically

Interpret and understand automotive terminology, enabling accurate and efficient part searches within the catalog allowing for precise parts ordering

Promote sales of accessories according to Lucid guidelines

Other duties as assigned

Qualifications

2 – 5 years of experience as a Service Parts Advisor (back counter), with a strong track record of efficiently dispatching parts to technicians in the shop to support seamless operations

Proficiency in parts catalog search for specific repair needs

Willingness to obtain forklift certification, demonstrating a commitment to safety and operational efficiency in the workplace

Ability to work independently and make timely decisions in a fast-paced environment, effectively minimizing downtime on repairs

Excellent organizational skills and attention to detail

Excellent communication and customer service skills

Ability to use basic computer applications such as Microsoft Office as well as learn proprietary DMS software

Ability to lift 50 lbs.

Standing, walking, and bending for extended periods of time

Full-time, including weekends or extended…