Operations Quality & Performance Lead

About the Team

The Operations team manages our worldwide distribution network and is responsible for authenticating our sneakers, fulfilling orders and ensuring on-time delivery to buyers. Through our technological innovation and logistical efficiency, you will join a team that prides itself on being the most trusted marketplace in the industry while shipping and processing tens of millions of products for our global buyers and sellers.

Role Overview

The Lead of Operations Quality Performance will support the ongoing growth and sustainability of GOAT Group’s quality performance program. They will work directly for the Manager of Operations Quality Performance to ensure the quality performance program is maintained, optimized, and consistently adhered to across our global warehouse network. These efforts will play a critical role in improving operational excellence and providing a world-class customer experience. The Lead will also have an immense impact on our cost of poor quality, directly impacting profitability.

The Lead of Operations Quality Performance will be required to work on-site every day in our local warehouse. The Lead will be required to conduct internal audits to assess adherence to GOAT Group’s standards, compile results into a data-driven report, and provide feedback to the leadership team. Based on audit findings, the Lead is expected to execute training sessions that will improve process accuracy, depending on each department’s needs. Additionally, the Lead is expected to review and analyze the weekly Quality Performance report to identify trends and areas of opportunity to discuss with each facility.

In this role, you will:

Assist the Manager, Operations Quality Performance in maintaining and optimizing the quality performance program to ensure alignment with company standards and objectives.

Analyze data and quality performance metrics to identify trends, opportunities, and areas for improvement within our operations

Collaborate with operations teams to address areas of improvement and implement corrective actions to ensure that process failures are mitigated

Provide training and guidance to warehouse teams on operational processes to improve quality performance metrics and minimize cost

Create meaningful and interactive training material on existing and new operational processes

Conduct regular reviews and internal audits to ensure compliance with established standards and requirements

Assist in the preparation and distribution of reports and findings related to quality performance to operations managers and key stakeholders

Support the Manager of Operations Quality Performance in leading and coordinating quality-related initiatives, projects, and strategic objectives

We are looking for:

2+ years of operations experience

2+ years of warehouse training experience

Experience creating and executing internal audits

Bachelors degree preferred

Must have the flexibility to be on site Monday through Friday

Must be willing to travel to facilities throughout the US to evaluate the facility’s process performance and conduct training when needed

Must be able to communicate effectively with leadership within the Operations organization

Must be a proactive problem-solver and process-improver

Must be able to lift and move boxes (up to 35 pounds)

#SJGOATGROUP

The hiring range for this position is below, plus benefits (401K, paid time off, dental, medical, vision, disability, life insurance options). To determine starting pay within the hiring range, we carefully consider a variety of factors, including primary work location, role/level, a candidate’s skills, experience, market demands, and internal parity. You may reach out to a recruiter for additional information.

Hiring Range:

$28 $28 USD

GOAT Group represents the leading platforms for authentic sneakers, apparel and accessories. Operating four distinct brands–GOAT, Flight Club, Grailed and alias–GOAT Group has a global community of more than 60 million members across 170 countries.

GOAT is the global platform for the greatest products from the past, present and future. Since its founding in 2015, GOAT has become one of the leading and most trusted sneaker platforms in the world, and has expanded to offer apparel and accessories from select emerging, contemporary and iconic brands. Through its unique positioning between the primary and resale markets, the company offers styles across various time periods on its digital platforms and in its retail locations, while delivering products to over 60 million members across 170 countries.

Established in New York City over 15 years ago, Flight Club revolutionized sneaker retail as the original consignment store for rare shoes. Carrying the rarest exclusives and collectible sneakers, Flight Club has evolved from a one-stop sneaker destination, to a cultural hub for sneaker enthusiasts and novices alike. With three brick-and-mortar locations in New York City, Los Angeles and Miami…