Director, Integrated Intelligence (Social Listening)

At Real Chemistry, making the world a healthier place isn’t just an aspiration—it’s our everyday reality. Our drive to transform healthcare is informed by our blend of deep scientific expertise, human-centred creativity, and AI-driven insights, fostering a unique environment where innovation thrives and our people are impact-obsessed. As a global agency, we provide a full suite of services across healthcare communications and marketing to our clients, including top players in the pharmaceutical and biotech industries.

Our #LifeatRealChem culture is rooted in our people—we believe we are best together and are committed to excellence for both our clients and colleagues. Whether you're a seasoned professional or just starting your career, if you share our passion for healthcare and connection, we invite you to explore our opportunities.

Discover your purpose. Embrace innovation. Experience #LifeatRealChem.

Job Summary

Real Chemistry is looking for a Director, Social Media Insights to join our growing team!

Real Chemistry Analytics enables smarter decision-making through the power of data, advanced analytics, artificial intelligence, and actionable insights. Our teams help clients understand audience behavior, measure performance, uncover growth opportunities, and optimize business outcomes across the healthcare ecosystem. By combining healthcare expertise with data science, measurement, and strategic consulting, we help clients transform complex information into meaningful actions that drive impact for brands, healthcare professionals, and patients.

The Director, Social Intelligence and Insights role is primarily responsible for leading large scale social media listening and audience analytics engagements with a set of Real Chemistry’s top clients. This individual will work within the Integrated Intelligence team and be a business lead, team builder, and client relationship partner responsible for ensuring efficient delivery and customer experience that meets their goals and moves their business forward.

The successful candidate must collaborate effectively with other team members, have the ability to build and maintain client relationships, and consistently demonstrate analytical and interpretive skills with proficiency in uncovering insights from data.

This role can be remote within the United States or based in any of our U.S. office locations, including New York City, Boston, Chicago, Lambertville, NJ, San Francisco, or Carmel, IN.

What y ou’ll d o :

Be the lead on groundbreaking social media intelligence and insights projects, there to strategically guide the team on method, approach, dataset, and client relations.

Be a core member within an integrated agency team, with members from all functions across the Real Chemistry agency network.

Track and stay involved in the execution of projects/results, including guiding team members on how to turn data into insights, crafting strategic recommendations, and delivering the insights to our client.

Get “in the weeds” with the project team on larger, sophisticated projects, ensuring nuances in the data are being represented and commanding a solid understanding of the insights when presented to clients.

Help lead a large book of Integrated Intelligence business in a financially prudent and proactive manner, advancing potential risks and challenges to Senior Leaders as appropriate

Organically grow existing client business into new engagements or secure renewals; identify new revenue opportunities and develop proposals in partnership with Senior Leaders.

Exhibit leadership within team, by instilling a culture of cohesion, collaboration, learning, development, and passion towards the work we do.

Make research and insights happen: Find operational efficiencies and drive them forward. Collaborate with your team members so that projects get done well and right: on time, on budget and on strategy for the client.

Maintain and strengthen client relationships through our collective team greatness. Become a trusted advisor to clients by understanding their big picture strategy and day to day needs.

This position is a perfect fit for you if:

Our Company values, Best Together, Impact Obsessed, Excellence Expected, Evolve Always, and Accountability with an "I" , genuinely resonate with how you work and lead.

You demonstrate the Real Chemistry Can mindset by approaching challenges with optimism, accountability, creativity, and a solutions-oriented attitude, always looking for ways to make a meaningful impact for our clients, colleagues, and communities.

You are adaptable, resilient, and comfortable adjusting your scope, responsibilities, and priorities in a fast-paced, evolving environment. As our business grows and changes, so do we.

You are proactive, driven, and resourceful, with strong prioritization skills, intellectual curiosity, and a desire to leverage data to inform decisions and drive outcomes.

You are energized by innovation and the transformat…