Dental Front Office Assistant Manager

We are a private practice in Middleburg Hts, looking for a friendly, organized, and dependable Assistant Manager to join our dental front office team to ensure the smooth functioning of our dental practice. . This position plays a key role in supporting the doctors and helping patients navigate their treatment. The ideal candidate is personable, detail-oriented, comfortable multitasking, and able to confidently communicate financial arrangements while keeping the practice running efficiently.

Responsibilities

Leadership & Practice Operations

• Collaborate with clinical teams to streamline clinic workflows and optimize patient flow
• Help supervise, train, and support front office team members
• Coordinate communication between patients, clinical team, and insurance companies
• Help implement office policies, systems, and support a positive, welcoming environment

Patient Scheduling & Communication

• Answer incoming calls professionally and lead by example with warm customer service
• Help maintain a highly productive and organized schedule
• Manage patient follow-up and ensure confirmation standards are met

Financial & Insurance Management

• Present complex treatment plans and explain estimated insurance benefits
• Discuss patient financial responsibilities and establish payment options
• Oversee insurance eligibility verification, claims submission, and billing questions

Qualifications

• Experience: Minimum 1-2 years of dental front office/management experience
• Knowledge: Familiarity with dental procedures, dental terminology, and insurance coding
• Tech Skills: Proficiency with dental practice management software, particularly Dentrix
• Skills: Strong communication and multitasking skills in a fast-paced environment
• Traits: Organized, dependable, and passionate about creating a positive patient experience

Schedule & Office Hours

• Monday–Wednesday: 7:30 AM – 5:00 PM
• Thursday: 8:30 AM – 4:00 PM

We are looking for a natural leader who works well with a team, enjoys helping patients, and takes pride in elevating our practice's daily operations.

Pay: From $22.00 per hour

Benefits:

• 401(k)
• Employee discount

Work Location: In person