Medical Receptionist/Front Desk for Dermatology Office

divh2Medical Front Office Receptionist/h2pReports To: Clinic Manager/ppStatus: Full-Time Regular, Non-Exempt/ppPosition Summary: A team player with the willingness to learn and adapt to a fast paced work environment. Bilingual in Spanish/English for translation, greet patients, check patient in/out, schedule appointments, answer calls, process and distribute mail and collect co-payments. Provide backup assistance within department areas as appropriate.

The IHC is a Patient Centered Health Home and all employees are an integral part of this model of care delivery./ppDuties Responsibilities:/pulliAssist the Front Office staff with the daily pre-registration of patients scheduled for appointments/liliSchedules and confirms medical appointments. reschedules, cancels, performs patient call backs, and checks voice mail throughout the day/liliPerforms data entry of insurance information and processes patient co-payments/liliScreens new members for assignation to our health center and other eligibility purposes/liliComplies with IHCs HIPAA and Privacy Rules/liliUses efficient and clear communication at all times/liliGreets all patients arriving to our clinic in a friendly and professional manner including staff, vendors, providers, and community members/liliPrepares intake information and initial registration following HIPAA guidelines/liliWhen requested, collects and deposits money at the end of every shift in accordance with the policy and procedures/liliMaintains and organizes filing systems and is knowledgeable in the operation of office equipment and software programs/liliAsks for assistance if needed when directing incoming patients and visitors to the appropriate department or provider/liliAttends and participates in all departmental meetings/liliMaintains a current source of Front Office paperwork and forms Keeps a clean, clutter free work area at all times/liliAdheres to Finance policies when registering patients for appointments and labs/liliParticipates as a proactive representative of the Patient Centered Health Home/liliPerforms duties utilizing the Team-Based Approach/liliPerforms other duties as assigned/li/ulpRequired Qualifications, Knowledge Abilities:/pulliFluent in English and Spanish (ability to read, write, and speak) preferred/liliRequires a high school diploma or GED/liliMedical Administration Assistant certificate or similar medical certificate is preferred/liliPrefer prior experience working in a similar medical position or customer service related position with at least one year working experience/liliPrior experience in Managed Care/Medi-Cal such as F-Pact,CDP,CHDP, and presumptive eligibility preferred/liliExcellent customer service skills required/liliExcellent phone skills required/liliPrevious knowledge of office practices and procedures in the medical field preferred/liliAbility to follow written and oral instructions/liliFlexibility, initiative, reliability, and creativity/liliFamiliarity with medical computer software and data entry/liliExperience using Microsoft Office software packages (Word, Excel, and PowerPoint)/liliKnowledge of ability to work with the American Indian community other minority populations/liliAbility to maintain strict confidentiality/liliAbility to type a minimum of 45 WPM preferred will need to bring verification or take a typing test on site/liliAbility to function independently and as a team member within diverse environments as well as with a diverse staff composition/liliDemonstrated ability to perform multiple administrative functions simultaneously in an accurate, organized, efficient manner. Ability to multitask thrive in a fast-paced, constantly changing environment/liliAbility to carry out all responsibilities in an honest, ethical professional manner and demonstrate good judgment/liliWillingness to train in other areas of the Medical department/li/ulpPhysical Requirements:/pulliWill be working in a fast paced non-profit community health clinic environment and must be able to:/liullisit, stand and walk for extensive periods of time;/lililift up to 35 pounds; and/lilistoop, squat, or bend frequently/li/ulliPossess the manual and finger dexterity as well as the eye-hand coordination sufficient to accomplish the duties associated with your job description/liliAbility to visually observe as well as hear and communicate with patients and professional staff/liliAbility to do extensive work on the computer and the telephone in communicating with staff, patients, and vendors/li/ulpWorking Conditions:/pulliPotential exposure to airborne and blood borne infectious diseases and pathogens/liliNormal working hours will be from 8:00 am to 5:00 pm although hours may vary depending upon business need/liliMust be able to work independently and meet deadlines while also being an effective leader and collaborating with the agency-wide management team/li/ulpPreference is given to qualified American Indians in accordance with the American Indian Alaskan Nativ