Automotive Service Manager

Lead a High-Performing Service Team! $125,000 - $210,000+ a Year + Great Benefits!

Family-Owned Group with Growth Opportunities

Job Intro

INFINITI of Chattanooga is looking for a Service Manager to lead our busy service department. This is a rare opportunity to join a respected, family-owned dealership group where your leadership will be valued, your team supported, and your career given room to grow. As part of the Furrow Automotive Group – which also includes Land Rover Chattanooga, Porsche Chattanooga, Mercedes-Benz of Knoxville, and Land Rover Knoxville – we’ve built a reputation for excellence, integrity, and long‑term career opportunities. Many of our employees have been with us for years because we provide the training, mentorship, and culture they need to thrive.

Job Description

Oversee daily service department operations to ensure efficiency, profitability, and customer satisfaction. Lead, mentor, and motivate service advisors, technicians, and support staff and more.

$125,000 - $200,000+ annual earning potential

Full‑time Position

Medical, Dental, Vision, and Disability Insurance

Company Paid $25,000 Basic Life Insurance

401(k) Retirement Plan with Company Match

Paid Holidays and Paid Time Off

Employee Discounts on Products & Services & Vehicle Purchase Plans

Employee Assistance Program

Opportunity for advancement to certified tech

Responsibilities

Oversee daily service department operations to ensure efficiency, profitability, and customer satisfaction

Lead, mentor, and motivate service advisors, technicians, and support staff

Monitor service performance metrics (CSI, productivity, profitability) and implement improvements

Drive a customer‑focused culture by ensuring clear communication, accurate estimates, and timely service delivery

Partner with Parts, Sales, and Fixed Ops leadership to achieve dealership goals

Maintain compliance with manufacturer standards, warranty procedures, and safety regulations

Requirements

Previous Service Manager or Assistant Service Manager experience required (dealership experience strongly preferred)

Proven ability to manage a high‑volume service department while maintaining strong CSI scores

Strong leadership, communication, and organizational skills

Ability to recruit, train, and retain top talent

Knowledge of warranty processes and OEM requirements

Valid driver’s license and clean driving record

Applicants must pass pre‑employment screening

We are a Drug‑Free Workplace

Terms

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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