German Speaking Client Solutions Consultant - Work In Sofia, Bulgaria

German Speaking Client Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a proven track record of placing professionals in high-impact BPO roles, we pride ourselves on delivering premium career opportunities that offer genuine growth, competitive rewards, and outstanding working environments. At Mercier Consultancy Group, we believe that the right opportunity can truly transform a career — and we are committed to making that a reality for every candidate we work with.

Job Overview

We are currently recruiting for an exceptional German Speaking Client Solutions Consultant position in Bulgaria, based on-site in the vibrant capital city of Sofia. This is a standout opportunity within the Outsourcing (BPO) industry for a motivated, client-focused professional who is fluent in German and eager to build a rewarding international career. As part of a dynamic and fast-paced BPO environment, you will serve as the primary point of contact for German-speaking clients, delivering tailored solutions, resolving complex queries, and consistently exceeding service expectations. If you are searching for German-speaking jobs that combine professional challenge with an enviable lifestyle, this role represents an outstanding choice.

Key Responsibilities

Serve as the dedicated point of contact for German-speaking clients within a high-volume BPO environment, managing inbound and outbound communications via phone, email, and live chat.

Analyse client needs and deliver customised solutions in a timely, professional, and solutions-oriented manner that upholds the highest BPO service standards.

Build and nurture long-term client relationships by proactively identifying opportunities to improve the client experience and increase satisfaction levels.

Accurately log all client interactions, cases, and resolutions within the company's CRM system, ensuring full compliance with internal data management protocols.

Collaborate closely with cross-functional teams — including technical support, account management, and back-office operations — to resolve escalated client issues efficiently.

Contribute to continuous improvement initiatives by sharing client feedback and identifying recurring issues or process gaps within the outsourcing workflow.

Meet and consistently exceed individual and team KPIs, including customer satisfaction scores, response times, and first-contact resolution rates.

Participate in ongoing training and professional development programmes to maintain up-to-date product knowledge and best-practice BPO service delivery skills.