Field Service Representative
Accenturefederalservices · Honolulu, HI · Posted Jul 8, 2026
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At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.
Join Accenture Federal Services, a technology company within global Accenture. Recognized as a Glassdoor Top 100 Best Place to Work, we offer a collaborative and caring community where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.
Join us to drive positive, lasting change that moves missions and the government forward!
Accenture Federal Services is currently seeking a Field Service Representative to join our team. In this role you will provide professional Information Technology (IT) support for our federal client. The program provides software, hardware, storage and network connectivity to various federal locations.
Responsibilities:
Address and follow up on requests received in help desk queue
Investigate incidents, identify and implement solutions
Provide support for hardware/software issues over the phone and in person
Support end users with SOCET GXP Geospatial Intelligence Software
Support end users with ArcGIS Enterprise Platform, GeoServer Suite, and other GIS tools
Deploy, configure, and troubleshoot user workstations
Support passive and active network infrastructure
Deploy, configure, and troubleshoot standard and proprietary supported applications (MS Office, Web Browsers, Antivirus and others)
Provide on-site application training, software distribution, patch management, and firmware updates to GEOINT analysts in the field • Log all requests into Ticketing System
Document and escalate call tickets to related IT groups for further support
Follow up on resolved requests to ensure customer satisfaction
Here's what you need :
Knowledge/experience with GEOINT toolsets such as: SOCET GXP, GXP explorer, ArcGIS Enterprise Platform (including ArcGIS Pro), GeoServer Suite, ENVI, QT Modeler, Jira, or Sketchup Pro.
Excellent problem-solving skills and the ability to work in a fast-paced, evolving environment.
Knowledge of intelligence oversight and security guidelines
Experience with workstation imaging processes/software
Strong knowledge of deployment, configuration and troubleshooting of workstation hardware
Nice to have:
Knowledge of the intelligence cycle and the analytical process that acts on collection to produce information for intelligence databases and products.
IAW DOD 8570.01-M, DFARS 252.239.7001, and AR 25-2, Contractor employees supporting IA/IT functions must be baseline certified to at least IAT Level 2
Knowledge of the intelligence cycle and the analytical process that acts on collection to produce information for intelligence databases and products.
Knowledge of intelligence oversight and security guidelines
Excellent communication skills to effectively interface with senior military officials, managers, and colleagues.
Excellent analytical skills
Ability to work independently and as part of a team
Excellent communication skills to effectively interface with senior military officials, managers, and colleagues.
Clearance:
An active TS/SCI federal security clearance is required.
#clearancejobs
#LI-Defense
As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set, and level of experience. Accenture Federal Services offers a wide variety of benefits. You can find more information on benefits here. We accept applications on an on-going basis and there is no fixed deadline to apply.
The pay range for the states of California, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Virginia, Washington, and the District of Columbia, and the city of Cleveland is:
$91,300 $110,100 USD
What We Believe
As a company wholly dedicated to serving the US federal government, we bring together the best talent to help reinvent how federal agencies operate and deliver greater value for their mission and the American people. We have an unwavering commitment to creating a culture in which all our people are respected, feel a sense of belonging, and have equal opportunity. As a business imperative, every person at Accenture Federal Services has the responsibil…