Title Clerk/Administrative Assistant

Job Summary

We are seeking a dynamic and detail-oriented Title Clerk/Administrative Assistant to join our team! This vital role combines administrative expertise with a strong understanding of automotive and retail sales processes. You will be the backbone of our dealership’s documentation, ensuring accurate title processing, inventory management, and exceptional customer service. Your energetic approach and organizational skills will help streamline operations, support sales efforts, and enhance overall customer satisfaction. If you thrive in a fast-paced environment and possess excellent communication skills, this is the perfect opportunity to grow your career in a vibrant automotive setting!

Duties

• Accurate processing of automotive titles for lending partners
• Review and audit loan and title documents for accuracy
• Management of a Queue system used to disburse tasks/action items
• Provide excellent customer service on outbound and inbound calls, including responding to voicemails, emails and text messages to obtain missing documentation
• Responsible for learning, knowing, and navigating state specific title laws & requirements for perfecting liens
• Provide detailed document on the system used/ create record as needed and directed by policy/procedure
• Recognize “red flags” or potential fraud when reviewing accounts/question things that appear suspicious
• De-escalate situations when necessary with customers and vendor network

Shift:

Can start anywhere between 7:30 and 8:30 am as long as an eight hour shift is completed.

7-4, 7:30-4:30, 8-5

Minimum education is a high school diploma.

This position needs to sit onsite 100% of the time and there is no room for remote work. These documents are confidential and regulations need to be followed regarding the safe keeping of vendor/customer information.

Additionally:

• Processing 15-20 titles a day

2 main groups; Repossession and Refinance

• They are completing the applications and sending them out to the DMV/BMV
• Cannot have any errors

Job Requirements:

• Proficient in MS Office products (Outlook, Word, Excel, PowerPoint) - must be able to navigate Outlook and create rules that auto assign emails to a specific folder as they come into the inbox
• Minimum of a high school diploma or equivalent required
• 2+ years experience working with specifically automobile loan and/or titles processing

Pay: $20.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person