Member Service Representative

#### Member Service RepresentativeYMCA of West Central Florida • Lakeland, FL (Onsite) • 37 minutes ago ApplyAI can make mistakes so check important info. Chat history is never stored.Explore job detailsTailor my resumePractice an interviewDevelop new skills#### Job DescriptionJob Location: Lakeland, FL 33815POSITION SUMMARY: Delivers excellent customer service to all members, guests, and program participants. Responsible for greeting and responding to member and guest needs, promotes memberships and programs, maintaining awareness of a wide array of programmatic, scheduling and other events, and communicating the information accurately and efficiently.

Maintains cleanliness and organization of the reception desk and lobby area.

ESSENTIAL FUNCTIONS: 1.Provide excellent customer service to members, guests, and program participants in the YMCA and onthe phone, contributing to member retention. 2.Meet and greet all individuals entering facility. 3.Use motivational interviewing, Listen First skills, to engage YMCA constituents, members and healthseekers in conversation to determine their needs and wants in order to assist them in makingdecisions on membership, programs and other opportunities for involvement. 4.Give tour of facilities to prospective members/health seekers that support their interest based oninformation gathered; sells memberships. 5.Provide a membership experience characterized by the creation of relationships and opportunities tojoin a class, club or activity to support their pursuit of a healthy lifestyle. 6.Handles and resolves membership concerns and informs supervisor of unusual situations orunresolved issues. 7.Performs data entry, files, accurately handles financial transactions and processes variousenrollments, cancellations, and other membership changes. 8.Control access to the facility by properly registering guests and asking members to present and scanmembership cards. 9.Maintain professionalism and confidentiality in handling persona