Polish Speaking Back Office Gaming Support Specialist - Work In Sofia, Bulgaria

Polish Speaking Back Office Gaming Support Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, specialising in connecting exceptional multilingual talent with world-class employers across a wide range of industries. With a proven track record of placing thousands of professionals in rewarding careers throughout Europe, Mercier Consultancy Group is renowned for its candidate-first approach, transparency, and commitment to long-term career success. When you partner with Mercier Consultancy Group, you gain access to premium opportunities, dedicated support, and a team that genuinely invests in your future.

Job Overview

Mercier Consultancy Group is proud to present an exciting Polish Speaking Back Office Gaming Support Specialist position in Bulgaria, ideal for passionate, detail-oriented professionals who thrive in the fast-paced world of Gaming and Esports. Based on-site in the vibrant capital city of Sofia, this role places you at the heart of a dynamic international gaming operation where your linguistic expertise and analytical mindset will make a genuine impact. If you are a Polish-speaking professional seeking outstanding jobs in Bulgaria within the Gaming and Esports industry, this is a career-defining opportunity you will not want to miss.

Key Responsibilities

Handle back office administrative tasks related to gaming accounts, player profiles, and transaction processing, ensuring accuracy and full compliance with company policies.

Review, investigate, and resolve gaming-related queries, disputes, and escalations submitted by Polish-speaking players, delivering timely and professional outcomes.

Monitor and process documentation related to player verification, bonus claims, and gaming activity within the platform's internal systems.

Collaborate closely with the fraud, risk, and compliance teams to identify suspicious gaming activity, flag irregularities, and support responsible gaming initiatives.

Accurately maintain and update internal databases, player records, and operational logs in line with data protection regulations and internal Gaming and Esports guidelines.

Liaise with cross-functional departments including technical support, payments, and customer experience teams to ensure seamless resolution of complex back office cases.

Prepare and contribute to internal reports and quality assurance reviews, providing insights that improve back office processes within the gaming environment.

Stay up to date with the latest developments in the Gaming and Esports sector, platform updates, and promotional campaigns to maintain a high standard of operational knowledge.