Automotive Service Advisor

Conklin Automotive Group is seeking an enthusiastic and customer-oriented Automotive Service Advisor to join our dedicated service team. As a Service Advisor, you will be the primary point of contact for customers when they bring their vehicles in for maintenance and repair. Your role is vital in ensuring a seamless and positive experience for our customers, as you will assess their needs, recommend services, and communicate with our technicians to ensure efficient service delivery. We pride ourselves on fostering a supportive work culture and providing opportunities for professional development. If you have a passion for the automotive industry and a knack for exceptional customer service, we invite you to apply and be a part of our Conklin Automotive family!

Responsibilities

Greet customers and assess their automotive service needs

Provide detailed explanations of recommended repairs and maintenance services

Establish and maintain positive relationships with customers

Coordinate with service technicians to ensure timely and accurate completion of services

Prepare estimates, invoices, and necessary paperwork for services rendered

Follow up with customers after service to ensure satisfaction and address any concerns

Stay informed on promotional offerings and product knowledge to enhance customer experience