Account Manager II - Channel Manager

Lumen is the trusted network for the AI‑powered world, connecting people, data, and applications through our expansive fiber network and connected ecosystem. We enable secure, high‑performance connectivity across cloud, edge, and AI workloads for enterprises, governments, and communities.

At Lumen, you’ll work on infrastructure customers rely on today and build for what’s next, where performance, security, and resilience matter.

This is a high accountability environment where bold ideas drive real innovation for our customers, partners, and industry. The work is challenging, expectations are clear, and trust is built into how we operate. If you’re ready to take ownership, deliver meaningful impact, and help shape the future of AI‑ready connectivity, join us today.

The Role

The Account Manager II - Channel Manager leads the Partner’s experience with the standard Lumen Enterprise Acquire and Customer Success policies, processes, and tools as well as those created specifically for the Partner Channel. The responsibilities include building, growing, and maintaining mutually beneficial relationships with the right strategic Partners to expand our market share.

This role identifies and manages an assigned account base of indirect sales, telecommunications partners to generate revenue by executing channel programs. The Account Manager II is responsible for selling new and existing company products and services, targeting business to business clients.

The Main Responsibilities

• Drive inflight sales opportunities with Partner/Customer/Internal teams
• Develop and implement opportunities to cross-sell and up-sell accounts, increasing overall revenue spend by targeted customers.
• Develop sales in designated account base by working with partners to identify new sales opportunities.
• Win new business from existing customers.
• Coordinate with Inside Sales on partner sales opportunities, prepare customer presentations, and coordinate with internal groups (sales engineering, product, etc.) during the sales process.
• SFA opportunity creation and Funnel Management
• Solution pricing review and negotiation
• Partner Engagement – New partner activation, dormant partner reactivation, relationship building
• Sell the value of Lumen
• Formalize relationship with Lumen & Partner either directly or under an existing Master Partner
• Profile/Identify new Partners
• Coordinate and deliver training and on-boarding programs for Partners to ensure sales readiness for company products and processes, including product and systems training.

What We Look For in a Candidate

• 3-5 years of related experience
• Proficient understanding of company’s telecommunications products and network capabilities
• Valid driver license as role may require driving to customer and/or partner meetings.
• Ability to travel an average of 25%

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$65,793 - $87,715 in these states: AR FL GA LA SC

$69,080 - $92,106 in these states: NC

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

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Learn more about Lumen's:

BenefitsBonus Structure

Lumen26

Requisition #: 342593

Life at Lumen

Life at Lumen is human and connected, even in a fast moving, AI‑focused organization. We set clear expectations and trust people to meet them. With real support and shared accountability, teams collaborate better, move faster, and deliver meaningful outcomes.

Our Lumen 8 behaviors guide how we interact, make decisions, and work together, shaping a culture built to perform and win.

To learn more about Life at Lumen and how we live the Lumen 8, please visit:

https://jobs.lumen.com/global/en/life-at-lumen

Background Screening

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page. Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Equal Employment Opportunities

We are committed to providing equal employment opportunities to all persons regardles…