Customer Success Assistant

Would you like to build a career in a leading multinational IT company?

We’re looking for a proactive Customer Success Assistant to join our global team. This role is crucial for managing ongoing relationships, as it involves close cooperation with existing and potential clients, and developing best practices for effective mobile messaging campaigns. If you are someone who thrives in a dynamic environment, enjoys multitasking, and has a knack for communication and collaboration, you’re the ideal candidate.

Since 2007, MMDSmart has been a leading supplier in cloud communications, delivering game-changing IT products to businesses in over 100 countries. Our success is fueled by the inspiration and innovative ideas of our team members, encouraging their growth and impacting our Messaging and Voice solutions. These empower our clients to communicate more effectively with their customers. Don’t miss this chance to excel in a rapidly expanding tech company, where your potential and ambitions are not just recognized, but celebrated.

Your future workflow will look like:

Effectively communicate with existing and potential clients to deliver a great customer experience;

Deliver first line of support; investigate and find solutions for client queries;

Communication between clients and technical support departments;

Manage ongoing relationships: provide assistance and consultation services;

Analyze results and develop best practices for effective mobile messaging campaigns;

Provide periodic activity and progress reports;