Bartender - On-Call

Pay Rate: $28.26/hour

Hilton Waikiki Beach is seeking an energetic On-Call Bartender to join their Beverage Team!

The Bartender is responsible for taking food and beverage orders; courteously and efficiently serving food and beverages to Guests in our Lounge, Magic Show, Pool Bar, Banquets and Restaurant; collecting payments; assist in maintenance of bar area; and making drinks for Restaurant food servers and cocktail servers.

Our Benefits

• Enjoy discounted hotel room stays for you and your family WORLDWIDE through the Go Hilton travel discount program
• Recognition programs
• 401(k) with company match
• Team Member Fitness Center, and more

Essential Duties and Responsibilities:

Creates 100% guest satisfaction by providing “Can Do” attitude and genuine hospitality and by exceeding guest expectations

• Gives personal attention, takes personal responsibility and uses teamwork when providing guest service
• Listens, apologizes with empathy, finds a solution and follows through when resolving guest problems
• Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate
• Performs other duties as required to provide “Can Do” attitude genuine hospitality
• Provides service by suggesting a cocktail/wine or non-alcoholic beverage, recommending promotional items and upselling to premium products as appropriate
• Demonstrates a thorough knowledge of beverage recipes and mixing procedures
• Maintains knowledge of bar inventory and wine selection to respond properly to customer questions
• Prepares drinks in accordance with the server’s and guest’s order
• Stocks and orders all supplies and glassware; displays beverages in an attractive fashion
• Provides excellent customer service by suggesting food and beverage recommendations and upselling as appropriate
• Demonstrates a thorough knowledge of the menu
• Provides guest with a high level of knowledge for menu choices
• Takes guest’s food and drink order – provides explanation of menu and upsells as appropriate
• Utilizes MICROS POS to accurately enter food & beverage orders an process discounts and payments
• Keeps bar area and floor areas clean
• Completes all side work assignments to restaurant bar standards
• Consolidates/prepares bar garnishes and mixes/juices
• Performs duties according to the Department of Health sanitation and food safety guidelines
• Understands and follows the Department of liquor control laws and regulations for beverage service
• Handles cash, checks and/or credit cards in accordance with Hilton policies
• Perform related duties as assigned by Manager
• Must perform manual and electronic transactions that include: monies, room charge, credit card, coupons, vouchers, and any hotel issued certificates

Hilton Waikiki Beach Resort & Spa is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to cindy.fujioka@hiltonwaikikihotel.com or call 808-921-5504 to let us know the nature of your request.

Experience

Required

• 2 year(s): Comparable food & beverage experience in a high volume full service restaurant or relevant military experience in a comparable capacity

Preferred

• 1 year(s): Similar experience in a hotel enviroment

Education

Preferred

• High School or better

Licenses & Certifications

Required

• Alcohol Training
• HI Liquor License
• HI TB Clearance

Skills

Preferred

• MICROS
• Detail Oriented
• Critical Thinking
• Conflict Resolution
• Customer Service
• Multi-Tasking
• Organized
• Teamwork
• Time-Management

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Preferred

• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.