Warehouse Associate

Position Description

The Warehouse Associate is responsible for the accurate and timely processing of incoming and outgoing shipments. This role plays a critical part in maintaining inventory accuracy, supporting operational flow, and ensuring workplace safety and cleanliness. The Associate will also collaborate with other departments working through Director, Retail, and Manager, Supply Chain to ensure materials and products are delivered where needed and stock levels are maintained through timely refill requests. The Associate plays a critical role in maintaining the professional standards of the warehouse in support of the Air Force Museum Foundation.

The Warehouse Associate is part of the AFMF Retail Team and works under the direct supervision of the Manager, Supply Chain. This position is non-supervisory, full-time, hourly, and non-exempt.

Duties and Responsibilities

The Warehouse Associate will have the following areas of responsibility:

Primary Responsibilities:

Receiving

Deliveries

• Receive incoming deliveries from suppliers, distribution centers, or transfer locations using carts, pallet jacks, or the Caterpillar.
• Follow proper lifting techniques and safety protocols during unloading procedures.
• Verify that deliveries for AFMF, NMUSAF, Photogenics, and Hall of Fame are qty. counted and match the delivery manifest from the delivery company. NMUSAF packages are either left at the loading dock if too large or requested by recipient or are taken to the receiving room. For deliveries left at loading deck, contact appropriate department in a timely manner and inform them a delivery for the Museum has been left at rear receiving. All other deliveries are taken to the receiving room and logged on delivery spreadsheet to include packages addressed to Museum and Museum staff.

Verify Product Accuracy and Quality

• Carefully inspect all incoming merchandise for damage, defects, or discrepancies in quantity and product type.
• Cross-reference packing slips, bills of lading, or purchase orders with physical shipments and report inconsistencies to Manager, Supply Chain or Director, Retail immediately.
• Take photos of damaged goods and document incidents, send photos of damaged packing to the appropriate buyer.

Barcode Scanning and Inventory Control

• Accurately scan items into the point-of-sale system using scanners. If deliveries are not merchandise for the store, a hand-received document must be filled out with details per document requirements whether for AFMF or NMUSAF, to include non-merchandise deliveries for the store or Launchpad.
• Ensure all received items are recorded in the correct quantities, locations, and SKU numbers. Apply appropriate product labels, price tags, or inventory barcodes as required before storage or transfer to the sales floor.
• Perform annual and as-needed inventories as required with counts delivered to Manager, Supply Chain or Director, Retail.
• Maintain a working knowledge of stockroom, inventory, and supplies to expedite replenishment of Museum Store.
• Maintain current and updated stock list and delivery log. The stock list is to be printed and given to store managers per the pre-determined schedule. Fill carts with requested merchandise from the filled stock list and take them to store. No carts to store after 2:30 pm unless specifically requested by store manager or Manager, Supply Chain.
• Perform other duties as assigned.

Communication with Internal Departments

• Notify Director, Retail or Manager, Supply Chain of any receiving issues or shipment shortages.
• Coordinate with Manager, Supply Chain to prioritize the processing of time-sensitive or promotional items.
• Communicate delays or quality issues that could impact product availability in-store.
• Organize bulk or seasonal inventory in designated overflow storage (shed) clearly labeled and accessible.

Food Service Support

• Play an active, physical role in keeping daily operations running smoothly.
• Handle shipping and receiving tasks for food deliveries, load and unload deliveries, and transport items both to the store and to the LaunchPad as needed.
• The role also takes responsibility for routine trash removal from the LaunchPad.
• Support the food service team by helping with setup, stocking supplies, and assisting wherever needed during busy periods. This is a hands-on role that requires reliability, adaptability, and a strong work ethic.

Documentation and Compliance

• Ensure all receiving documentation is completed accurately, signed off, and delivered to the purchasing office in a timely manner.
• Comply with AFMF protocols for handling sensitive or high-value merchandise, including locked storage.

Maintain Receiving Area Cleanliness and Order

• Immediately break down and remove empty boxes, pallets, and packaging debris to keep the receiving area clear.
• Trash and cardboard taken to dumpsters daily.
• Organize supplies (tape, scanners, labels) for efficient recei…