Ecommerce Operations Assistant

Ecommerce Operations Assistant

Full-Time · Remote

About AUGO

Take life to go.

That’s what AUGO is about. For the mom whose back door is always open with kids and dogs running through. For the off-roader strapping his ATV onto the truck. For families, adventurers, and everyone in between — AUGO is built to come with you.

We’re a fast-growing e-commerce brand selling durable, practical products across home and outdoor categories — including our magnetic screen doors and retractable ratchet straps. We’ve built a strong Amazon business with thousands of 5-star reviews, and we’re now scaling onto TikTok Shop, Shopify, and international marketplaces.

To keep growing at pace, we need someone who can execute across the entire operation.

The Role

We’re hiring a full-time Ecommerce Operations Assistant to be the tactical backbone of our team.

This is a shared role — you’ll support multiple department heads across Amazon operations, customer service, multi-platform store management, pricing, and light sourcing. You won’t be siloed to one area. You’ll be the reason customer messages get answered fast, listings stay healthy, pricing stays consistent across platforms, and the operation runs smoothly across countries.

You’ll report to the team through a shared task queue. Priorities are set collaboratively each week. Your job is to execute — cleanly, quickly, and with the kind of attention to detail that makes department heads want to keep giving you more.

If you love variety, ownership, and being trusted across an entire operation, this role is for you.

What You’ll Own

Amazon Listing Monitoring & Support Monitor Amazon listing health across our catalog. Flag issues as they happen — Buy Box loss, suppressed listings, content violations, low inventory alerts. Support listing updates when needed (titles, bullets, descriptions, images). Back up the team on keyword research and backend search terms.

Customer Service Across Channels Respond to Amazon customer messages within 24 hours. Handle the customer email inbox at support@augo. Manage Amazon Q&A responses. Escalate complex issues to the right department head. Track recurring issues so we can fix them upstream.

Multi-Platform Store Management Support our Shopify store — product info, imagery, promotions, and updates. Support TikTok Shop backend maintenance. Coordinate updates across platforms so everything stays consistent.

Pricing Across Platforms & Countries Keep pricing accurate and aligned across Amazon (US + international marketplaces), Shopify, TikTok Shop, and any other channels we launch on. Maintain pricing sheets in Google Sheets. Roll out coordinated pricing changes when the team makes them.

Image Work & Content Support Basic image editing in Canva or Photoshop. Prepare listing images to spec across platforms. Support A+ content and promotional graphics when needed.

Sourcing Research Basic supplier research on Alibaba and 1688. Build vendor comparison spreadsheets. Coordinate sample tracking. You’re not negotiating deals — you’re building the data department heads need to negotiate.

Data & Reporting Support Data entry into internal systems. Compile weekly reports across platforms. Ad-hoc analysis for department heads as needed.

What Success Looks Like

• Monitor Amazon listing health across the catalog — flag issues within 24 hours
• Resolve customer messages within 24 hours across Amazon + email inbox (95%+ hit rate)
• Handle 50+ customer service touches per week solo across all channels
• Keep pricing accurate and aligned across all platforms + country marketplaces
• Complete Shopify store updates on schedule
• Zero escalations on standard operational work after month 1
• Complete first end-to-end sourcing research assignment by month 2
• Positive feedback from at least 2 department heads by month 3
• 100% attendance and reliability during first 90 days

30 / 60 / 90 Day Plan

First 30 Days — Foundations & Onboarding

• Learn AUGO’s products, brand voice, and platform footprint (Amazon, Shopify, TikTok Shop, international marketplaces)
• Master our tools: Amazon Seller Central, Helium 10, Shopify admin, Canva, Google Drive, customer email inbox, VA Task Queue
• Meet each department head via 15-min intro Loom
• Assist on 2 real listing monitoring / update tasks (paired review before publish)
• Handle 10 customer messages/day with review across Amazon + email

Days 31–60 — Own Cross-Department Work

• Take ownership of Amazon listing monitoring solo
• Handle 30–50 customer messages/week solo across Amazon + email
• Take ownership of pricing consistency across platforms
• Complete first Shopify store update project
• Complete first image editing assignment
• Complete first sourcing research task
• Begin weekly async…