Logistics Claim Operator

Review new submissions to ensure all required documentation and claim details are included

File and manage shortage claims based on shortage investigation report, theft notification, and/or warehouse incident report

Investigate and process damage claim submissions based on return authorizations and QC reports

Communicate with the logistics service provider (LSP) to ensure a timely and accurate resolution

Thoroughly review all claim declinations and communicate the final resolution to customers, if valid

Dispute invalid claim resolutions to overturn declination and negotiate claim settlements

Analyze data to determine claim validity; evaluate independent reports, including video, written incident reports, valuation estimates, etc

Compile comprehensive claim analyses for monthly reporting to clients

Work within company guidelines to analyze contractual agreements of the customer, shipper, consignee or carrier and then assess the physical damage reports and the cargo claims findings

Notify involved parties of claim filings and/or rejected claims and clearly communicate with the claimant the best course of action to mitigate loss

Escalate high-value declinations with management to discuss possible recourse

Other ad-hoc reporting/investigation

Required proficiency in Microsoft Excel, including but not limited to, basic reporting functions and formatting, VLOOKUP, and pivot tables

1+ years of freight claims processing experience preferred

Excellent verbal and written communication skills

Strong critical thinking and creative problem solving skills

Flexibility to work in a fast-paced, team-oriented environment

Superior attention to detail, organization, cross-group collaboration, and project management skills

All your information will be kept confidential according to EEO guidelines.

• NO C2C ***

For More Open Positions Visit us at:

http://recruiting.woongjininc.com/

Our Mission

WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Benefits

Medical Insurance

Vision Insurance

Dental Insurance

401(k)

Paid Sick hours