Inside Account Specialist
TechSmith Corporation · East Lansing, Michigan · Posted Jun 23, 2026
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POSITION OVERVIEW
This is an hourly position - Entry level
TechSmith offices are open Monday thru Friday from 6am to 3pm (EST/EDT).
The TechSmith Inside Account Specialist manages day-to-day customer and reseller inquiries and ensures seamless customer pre- and post-sales support. As a team we work directly with customers and channel partners to help them understand the amazing things our software can do. Using a consultative sales approach, we gather information on specific issues customers face and offer a solution of products to match their needs. We connect through video meetings, phone calls, email and our support/contact systems. To fully delight our customers, you need to have excellent communications skills and the ability to multi-task. We need a team player with a positive attitude and the desire to continually learn and evolve. Your main account will be international, although there may be North American accounts as well.
POSITION LOCATION
Options:
Hybrid - Weekly (East Lansing, MI - In office a minimum of 20%)
In-Office (East Lansing, MI - May require more than 20% in office)
RESPONSIBILITIES
Understand and demonstrate TechSmith products
Interact with customers in a professional manner, using a consultative approach, to gather information on specific issues to solve their problems
Talk with customers about how our products can solve their challenges
Manage a high volume of sales quotes with precision and speed
Assist customers by answering pre-sales and post sales questions via email, phone and chat
Provide support to our software distributors and resellers
Assist customers via email, phone and chat with the purchasing process or with account status inquiries, subscription management and answer pre/post sale questions
Proficiency in utilizing available TechSmith systems to support customer experience and sales efforts
Meet and exceed assigned individual and team targets
Document and maintain account and opportunity activity records in our CRM
Other duties as assigned
REQUIRED SKILLS AND BACKGROUND
High school diploma or equivalent
Previous Sales or Customer Service experience
Must be resourceful, self-motivated, customer-focused, and able to work on a team
Excellent written and verbal communication and presentation skills
Must be detail oriented
Strong organization skills and ability to multi-task
Interest and proficiency with technology, specifically software applications
Strong critical thinking skills
Must be able and willing to work 20% of the time in office weekly (East Lansing, MI).
Must be legally authorized to work in the United States without an employer-sponsored petition for a visa, such as an H1B visa.
PREFERRED SKILLS AND BACKGROUND
Professional fluency in an additional language (non-English) is a bonus.
COMPENSATION AND BENEFITS
At TechSmith, we love our employees and reward outstanding performance with bonuses and company recognition. Our generous benefit pack includes:
Competitive pay
Health Insurance – Meritain Health an Aetna Company - Employer supplemented premium
Health Savings Plan – Employer Contributions
Dental Insurance – Employer paid premium
Vision Insurance – Employer contributions toward premiums
Retirement – 401(k) – Employer Match
TechSmith is excited to offer company equity via an Employee Stock Ownership Plan (ESOP) as part of our comprehensive benefits package for full time employees
Tuition Assistance
Student Loan Repayment Assistance
Paid Parental Leave
Employee Assistance Program
Disability Insurance – Employer paid premium
Life Insurance – Employer paid premium
Generous PTO, Sick Time, Holiday Time, Volunteer Time
Company sponsored events, gifts, food, etc.
For a more comprehensive list of our benefits you can contact our recruiting team by emailing recruiting@techsmith.com
TechSmith Corporation is an equal opportunity employer and will consider all candidates for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.
If you have a disability and require reasonable accommodation for any part of the employment process, please call 517-381-2300 x212, or email recruiting@techsmith.com with a description of your request and contact information.