Assistant Front Office Manager

About the position

Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction. Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through. Support financial goals by managing inventory, controlling costs, and optimizing schedules. Oversee daily front desk operations, ensuring tasks are completed across all shifts. Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles. Promote a safe, welcoming environment by following all safety and security procedures.

Responsibilities

• Lead the front desk team to deliver a warm, seamless guest experience that builds loyalty and satisfaction.
• Respond to guest needs with professionalism and empathy, ensuring timely resolution and follow-through.
• Support financial goals by managing inventory, controlling costs, and optimizing schedules.
• Oversee daily front desk operations, ensuring tasks are completed across all shifts.
• Step in for the Front Office Manager when needed and assist with Night Audit, Shuttle, or Concierge roles.
• Promote a safe, welcoming environment by following all safety and security procedures.

Requirements

• Customer service experience is essential because creating memorable guest moments is what we do best.
• High school diploma or equivalent provides the foundation for your leadership journey.
• A valid driver’s license is needed since you may occasionally assist with guest transportation.
• Comfort with technology is important to manage guest information and team coordination.
• Physical ability to lift 50 lbs and stay active ensures you’re ready to support the team hands-on.
• Atrium Leadership Accountable Achievers: take ownership and deliver results with pride and consistency.
• Agile Thinkers: adapt quickly and solve problems with creativity and calm.
• Talent Curators: grow people, not just teams, through coaching and support.
• Transparent Leaders: communicate clearly and lead with integrity and trust.
• We lead with SPIRIT: Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork.

Nice-to-haves

• Hospitality background is a plus—it helps you understand the rhythm and flow of hotel life.

Benefits

• 40% of our management hires are internal promotions!
• Free Medical insurance available for employees and their families after 90 days (Silver Plan only)
• Enjoy exclusive Atrium Traveler and brand discount programs to explore new destinations
• Enjoy DailyPay, wellness programs, tuition reimbursement, and exclusive discounts on your favorite brands and services.
• Enjoy FREE parking in the DOCO garage next door and a FREE shift meal every workday.
• Make a difference through Atrium’s community service and volunteer programs.