Care Coordinator

About Us:

The United States has the poorest maternal and birth outcomes of all developed countries with the underserved, Black, Brown, Indigenous communities disproportionately affected. Nadia Care is working to drastically change the experience of affected communities by reimagining how we deliver meaningful and compassionate care to expectant moms.

Nadia Care’s mission is to improve pregnancy, birth and the postpartum journey for women and their families by reimagining how maternity care is delivered. Our team is focused on building trust-based engagement and wrap-around support for expectant moms at home, in person and virtually to ensure they have all the social support they need for a successful and joyful pregnancy journey. We help our members with care navigation, doula support, assistance with lactation, nutrition, housing, transportation and a wide range of other needs. We leverage technology to support our virtual engagement that allows us to meet all our moms where they are.

We ensure that our members have trusted sources for support, resources, and information throughout their pregnancy, delivery and well into postpartum. Nadia Care does not replace the primary obstetrician or doctor’s relationships. Instead, we support expectant mothers with all other health-related social needs not typically available through their doctors’ offices.

Our Values:

Empathy is at the heart of everything we do. We must always center the experiences of the mothers and families we serve, as well as support and uplift one another.

Collaboration is what makes us stronger. We achieve the greatest impact when we work together, share knowledge, and elevate each other’s strengths.

Resilience reflects our ability to push through challenges, adapt in a fast-changing environment, and remain committed to our mission no matter the obstacles.

The Role:

The Care Coordinator is the central coordinator of our maternal care program and plays a critical role in ensuring a seamless, supportive experience for the families we serve. As the first point of contact for members, you’ll guide them through their journey with empathy, clarity, and care. You’ll work closely with Maternity Navigators—who serve as maternal health specialists—and other interdisciplinary team members to coordinate care, manage logistics, and proactively engage families. Your role blends operational excellence with a deep commitment to member support, engagement, and retention.

Responsibilities

Member Support Communication

Serve as the first point of contact for members, handling calls, texts, and messages with empathy and professionalism.

Triage communication and direct to the appropriate care team member, including Maternity Navigators, based on the nature of the inquiry.

Establish trust with members by offering timely, thoughtful, and culturally competent support throughout their care journey.

Scheduling Visit Coordination

Verify member insurance and ensure all required forms (e.g., consent forms) are complete and up to date.

Schedule and confirm enrollment, follow-up, and wraparound visits.

Maintain real-time visibility into care team schedules using our scheduling dashboard, ensuring timely and efficient coordination.

Anticipate member and team needs, minimizing gaps in care and preventing avoidable delays.

Member Engagement Retention

Build ongoing relationships with members through proactive outreach, check-ins, and reminders that help them stay engaged with their care plan.

Identify and escalate risks to member engagement or satisfaction early, and partner with Maternity Navigators and other specialists to address concerns.

Family Support Benefits Concierge

Act as a knowledgeable resource for families, helping them navigate non-clinical supports such as childcare resources, transportation, lactation services, WIC, Medicaid benefits, and more.

Maintain a curated list of local and state community resources and ensure members are aware of and able to access services that support their whole-family needs.

Coordinate referrals to external programs and follow up to ensure members received what they needed.

Qualifications:

High School diploma or equivalent

1-2 years of experience as a patient care coordinator or community health worker in a fast-paced environment.

At least 1 year of consistent EHR/EMR experience, specifically in scheduling, insurance verification, or revenue cycle settings.

Bilingual in English and Spanish

Experience verifying insurance.

Strong attention to detail and ability to multitask effectively.

Excellent verbal and written communication skills.

Authorized to work and currently residing in the United States.

Ability to take direction, learn quickly, and work independently in a high-growth startup environment.

Highly organized, self-motivated, adaptable, and collaborative.

Passion for healthcare and aligned with our mission to transform maternal care.

Experience with tools such as Spruce (tasks/texting/pho…