Estonian Speaking Solutions Consultant - Work In Sofia, Bulgaria

Estonian Speaking Solutions Consultant

About Mercier Consultancy Group

Mercier Consultancy Group is a premier European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across the continent. With a strong track record of placing candidates in rewarding roles throughout Europe, we specialise in delivering tailored staffing solutions that benefit both employer and employee alike. At Mercier Consultancy Group, we are committed to building careers, not just filling positions — and we pride ourselves on supporting every candidate from first contact through to successful onboarding and beyond.

Job Overview

Mercier Consultancy Group is currently seeking a motivated and customer-focused Estonian Speaking Solutions Consultant to join a dynamic Customer Support Services team based on-site in Sofia, Bulgaria. This is an outstanding opportunity for Estonian-speaking professionals to advance their careers in an internationally oriented environment, delivering first-class customer support experiences to a valued client base. If you are searching for high-quality Estonian-speaking jobs that combine professional growth, competitive rewards, and an exciting European lifestyle, this Estonian Speaking Solutions Consultant position in Bulgaria is the perfect next step for you.

Key Responsibilities

Serve as the primary point of contact for Estonian-speaking customers, providing professional, accurate, and timely support across multiple communication channels including phone, email, and live chat.

Diagnose and resolve customer queries, complaints, and technical issues efficiently, ensuring a consistently high standard of service delivery within the Customer Support Services environment.

Maintain detailed and accurate records of customer interactions, transactions, and resolutions using internal CRM and ticketing systems.

Collaborate closely with cross-functional teams including technical support, billing, and account management to ensure seamless end-to-end customer journey resolution.

Proactively identify trends in customer feedback and escalate recurring issues to the appropriate internal departments to drive service improvement.

Adhere to all quality assurance standards, key performance indicators (KPIs), and service level agreements (SLAs) established by the customer support operation.

Contribute positively to team performance targets and participate in regular coaching sessions, team briefings, and training development programmes.

Represent the client's brand with professionalism, empathy, and a solutions-driven mindset at every customer touchpoint.