HR Systems Analyst

About Ping Identity:

At Ping Identity, we believe in making digital experiences both secure and seamless for all users, without compromise. We call this digital freedom. And it's not just something we provide our customers. It's something that inspires our company. People don't come here to join a culture that's built on digital freedom. They come to cultivate it.

Our intelligent, cloud identity platform lets people shop, work, bank, and interact wherever and however they want. Without friction. Without fear.

While protecting digital identities is at the core of our technology, protecting individual identities is at the core of our culture. We champion every identity. One of our core values, Respect Individuality, reminds us to celebrate differences so you are empowered to bring your authentic self to work.

We're headquartered in Denver, Colorado and we have offices and employees around the globe. We serve the largest, most demanding enterprises worldwide, including more than half of the Fortune 100. At Ping Identity, we're changing the way people and businesses think about cybersecurity, digital experiences, and identity and access management.

The Role:

The HR Systems Analyst is responsible for the effective administration, support, and continuous improvement of HR systems and related workflows. This role serves as a key partner across HR Operations and other business functions by owning system administration, reporting, troubleshooting, testing, documentation, and process optimization. The Analyst operates with more independence than the Coordinator role and is expected to diagnose issues, recommend improvements, and help scale efficient, compliant, and user-friendly processes.

This role sits within the HR Operations team and works closely alongside Operations Specialists and Managers to improve how work gets done across the function. UKG is the primary HRIS for this role, and Greenhouse serves as the applicant tracking system. The ideal candidate is deeply systems focused while also understanding the day-to-day realities of HR Operations well enough to recommend practical, scalable improvements.

Responsibilities:

Serve as a primary analyst and subject matter expert for HR systems, with a strong focus on UKG as the primary HRIS and Greenhouse as the applicant tracking system

Own day-to-day HR systems administration, including employee changes, data maintenance, workflow support, troubleshooting, configuration updates, system permissions, routine maintenance, and testing within established governance

Support reporting, data integrity, and audit activities by building and validating recurring and ad hoc reports, maintaining deep UKG BI reporting knowledge, and conducting audits and reconciliations across HR systems and connected processes

Support file feeds, integrations, bulk uploads, and recurring system activities tied to annual compensation cycles and other people programs

Help administer and improve FreshService as the HR Operations ticketing system, while providing timely and thoughtful support to employees and internal stakeholders on system troubleshooting and process questions

Support administration and reporting for compliance and learning processes, including annual anti-harassment training in Docebo, while expanding systems support over time to additional platforms such as Quantum

Develop and maintain SOPs, process guides, troubleshooting steps, FAQs, and knowledge base content so processes are documented, scalable, and not dependent on one individual

Identify and implement process, system, and automation improvements that reduce manual work, improve the employee experience, and help the HR Operations team scale

Lead or support the team’s adoption of AI by identifying practical use cases, creating agents or automations, and embedding scalable solutions into team workflows

Partner closely with HR Operations Specialists and Managers, as well as cross-functional teams including IT, Payroll, Finance, Legal, HRBPs, Total Rewards, and Talent Acquisition, to resolve issues, improve workflows, and support scalable execution

Bring forward new ideas, manage competing priorities and projects with clear milestones, monitor system releases and best practices, and support ad hoc reporting, audits, and operational initiatives based on team priorities

Qualifications:

3–5 years of experience in HR systems, HR operations, or people analytics, preferably in a fast-paced global environment

Hands-on experience administering HR systems and supporting employee lifecycle processes in a business environment

Strong understanding of employee lifecycle processes and how HR systems support them

Experience with reporting, BI reporting, data validation, audits, reconciliations, and issue resolution

Experience supporting integrations, file feeds, bulk uploads, and practical system or workflow improvements

Strong analytical, organizational, and problem-solving skills, with proficiency in spreadsheets …