Customer support rep

Who is Mack Daddy Lawn and Pest?

The lawn care and pest control industry, as a general collective, has a smudge on it. Riddled with unprofessionalism, grimy and dirty dudes, rusty trucks, unmet expectations, and poor customer experiences. Sounds pretty lame, right?

At Mack Daddy Lawn and Pest, we’re on a mission to build a new generation of lawn and pest control. You can have a gorgeous yard that you’re not embarrassed of as well as an insect-free home, with Chick-Fil-A level customer service. We make lawn care cool through technology, casual/fun/innovative interactions with our clients, and frankly having some pride in our appearances. We’re on a journey to build the area's most impactful lawn care and pest control company for homeowners.

Our mission matters now, more than ever. And that’s why we need YOU!

So where do you fit in??

Overview:

What you do MATTERS. As a customer service representative, you are the face and voice to 1000s of customers, and they genuinely trust what you tell them. You wouldn’t want your grandma being taken advantage of by a shady customer sales rep over the phone, would you? Neither do we! We’re looking for a fun, optimistic, and honest customer service rep to help us on our mission described above.

Every day, people call us to ultimately solve these 3 problems:

• How do I get a yard I’m not embarrassed of?
• How hard is it going to be?
• How much does it cost?

This is not a cold calling job. People are calling us already prepared to buy, and we don’t require contracts or pre-payments to get started. It’s extremely easy for you to convert new leads. The job of our Customer Service Reps is to be a friendly voice and guide them through our proven process and answer any remaining questions they have. Our process works, and it’s fun to be able to solve these problems for people!

We’re also looking for someone that is willing to work according to our company core values!

• Don’t Be a D*ck - We want the people we work with to be kind and have mutual respect for each other.
• Be All In - We care about the company, the people working with us, and we want our employees to give the same energy.
• Never Stops Improving - This industry is always changing and with that it means we have to adapt and learn new things to be the best company in the state.

Main Responsibilities of a CSR:

• Partner with our clients to effectively solve their issues or concerns. Remember, you’re solving for the client’s problem, not for your convenience.
• Answer questions and provide support for clients to guide them to their dream yard.
• Give estimates through our CRM.
• Collaborate with internal team members, and field staff to identify opportunities for our clients to improve their yard.
• Show composure, resilience, and flexibility as customer needs evolve and volume changes.
• Help meet customer retention, sales, and revenue goals.
• Have fun talking to our clients!

What You’ll Bring:

• Prior experience working in Customer Support.
• Passion for providing Chick-Fil-A level customer service and a genuine enjoyment talking on the phone.
• A team mentality. No one gets left behind here, we’re serious about helping each other.
• A willingness to own issues and help solve them, even if they aren’t your fault.
• Patience and the ability to remain even-keeled in a variety of situations.
• Positive energy!
• A genuine desire to learn and do your best in everything you do, every day.
• Emotional intelligence and the ability to read between the lines and understand what the customer is saying and what they mean.
• Excellent verbal and written communication skills.
• Attention to detail, organizational skills, and superior time management skills.
• Previous experience using a CRM and all Google applications.

What We Offer You!

• Training on everything you need to feel like a rockstar at your job.
• Weekly pay. Biweekly paychecks suck. Getting paid every Friday rules.

Schedule and Compensation:

• We work in person at our office in Norman, OK.
• This is a full-time, year-round position. 40 hours per week. This schedule includes Saturdays and Sundays during the peak selling season.
• Easy Time Off Requests.

Mack Daddy Lawn and Pest

Love Your Job. Grow Your Career. Impact Your City.

Job Type: Full-time

Education:

• High school or equivalent (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Ability to Relocate:

• Norman, OK: Relocate before starting work (Required)

Work Location: In person

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekend availability during peak season

Pay: $17.00 - $26.00 per hour

Work Location: In person