Regional Administrative Coordinator - Calabasas

About FirstSteps

The FirstSteps Team is inspired by the belief that every child deserves the opportunity to achieve their fullest potential. To that end, our mission is twofold: to provide the best evidence-based, behavior analytic treatment to our children diagnosed with autism and related learning differences, and to offer a positive, collaborative, and dynamic work experience for our team. We are steadfastly committed to ongoing training and mentorship of our employees, always motivated to support the next generation of clinical leaders in our field and at FirstSteps. Our greatest reward is witnessing the rapid and joyful learning of our little ones and knowing that together, we are creating more happy days for the kids and families we serve.

Impact

The ideal FirstSteps Regional Administrative Coordinator (RAC) can be described as an amazing people-person who is always welcoming and knowledgeable and capable of connecting our team members, our clients, and our visitors to the resources, people, and information they need. This individual understands systems and the importance of creating, communicating, and managing simple processes essential to operational success. In essence, our RAC ensures that our Center is a warm, kid-friendly, organized, chaos-free place of learning and connection - a place everyone loves to visit.

Overview of Regional Scheduling Coordinator Position:

As our Regional Administrative Coordinator you will significantly contribute to the organization and management of our Redondo Beach Center where our little ones meet with their clinical team to learn and socialize. As such, as our RAC you are critical to ensuring the Center runs seamlessly and that both our kids and your fellow FirstSteps team members have what they need to be successful. In this role, you will have the opportunity to regularly interact with and learn from our young clients, their caregivers, and both our clinical and administrative staff as the "connector" for all parties.

Core Responsibilities of our Regional Administrative Coordinator:

Management of our Center including but not limited to :

Greeting signing-in/out of all visitors and staff entering and exiting the Center

Answering and management of all incoming calls, voice mails, faxes

Inventory ordering and management per operation budget

Coordinating with our Technology Facilities Manager for equipment and facilities related needs/repairs

Creating and maintaining optimal work and learning areas for both our team and our clients

Creating and maintaining dynamic team and event bulletins posted in our break room and electronically via Microsoft Teams Sharepoint

Support of Client and Staff Scheduling including but not limited to:

Utilizing our scheduling software to assist our Regional Scheduling Coordinators when changes arise or when they are out of the office

Scheduling / room assignments for clinical activities planned in the Center

Creating all new hire training appointments in our scheduling system

Confirming treatment session availability for our clinical team members

Assisting with Client Support Needs including but not limited to:

Anticipating and providing non-clinical support as needed/requested during Center-based service periods

Assisting with new client /caregiver tours of our Center

Assisting with the non-clinical aspects of our FirstSteps for Friends Summer-Intensive program and related Center events

Resource Culture Ambassado r including but not limited to:

Assisting with event planning and execution

Managing our clinical instructors' office tasks and attendance

Assisting team members with administrative processes/procedures

Managing time-off requests

Managing birthday and celebratory announcements

Providing our new hires training and Center orientation

FirstSteps on Diversity Equity

We are an equal opportunity employer which means that we value diversity, equity, and inclusivity in all aspects of our work - in our service delivery with our clients, in collaboration with families and communities, and in our organizational culture and practices with our staff. We strive to serve a diverse population of children and their families and see a responsibility to address the issue of inequity in access to ABA services across different cultures.

As a service provider employing hundreds of staff to support our children and their families, we believe that we have a responsibility and an opportunity to contribute to social change and a kinder and more compassionate world by living our values of diversity and equity in all our daily operations. When we provide a more diverse learning environment for our clients and their families, we provide a more meaningful experience for all and contribute toward a more equitable future for everyone.

Being part of team FirstSteps affords many opportunities and benefits, including (but not limited to)

Paid time-off for vacation

Paid time-off for illness

Banked paid time-off hours for work…