Front Desk Receptionist- Weekend Shifts

Front Desk Receptionist

Full Time, current shifts: Wed-Fri 9:15am-4:30pm; Sat-Sun: 9:15am-6pm

Compensation: $22 per hour; PTO, employee discounts, 401(k) with matching after 600 hours

Our Front Desk Receptionist is often the first point of contact with our customersbe it when booking over the phone or when they enter our spa to receive their services. You need to have a friendly, welcoming demeanor and be passionate about selecting the right services for our customers, and letting them know about everything our spa has to offer.

Our front desk can get busy sometimes, so you need to juggle multiple tasks quickly and with great accuracy. You have an open, welcoming personality; you thrive when things get challenging; as our Front Desk Receptionist, you are organized and can manage and prioritize multiple tasks under pressure.

Our spa opened in Denver in 2015 and has served well over 20,000 customers. Spa customers love our services and their benefits, but even more so, love the feeling of our place, which we know has much to do with how they are treated by our staff. 5 Star Salt Caves has become an attraction in the Denver area, and we want to build upon that.

Some of the tasks you will be performing:

Booking & Scheduling

Answer phones

Check voicemail, email, messages

Book appointments using our online booking system

Explain our services to customers

Up-sell session blocks, packages, memberships

Communicate with therapists to make sure their schedule is accurate

Spa Operations

Open and close spa at beginning & end of day

Welcome customers and check them in for their services

Take payments and check customers out after their services

Coordinate the flow of services, so everything happens on time

Help sell products in the store

File intake forms and other administrative work

Help manager to keep operations flowing smoothly

Reconcile register and credit card receipts at end of day

Requirements

Job Requirements for Front Desk Receptionist:

• 1+ years of front desk experience
• Experience with booking systems
• A friendly and welcoming personality
• Experience in any of these areas: customer service, retail, spa, health and wellness or hospitality industry

Our Front Desk Receptionist is:

Motivated to help people and inspired to change lives

Excited about health and wellness and self-care

Friendly attitude

Good communicator, especially over the phone

Detail-oriented

Organized and self-motivated

Able to juggle multiple tasks, while staying organized

Results-driven

Conscientious, reliable and punctual

Willing to work on weekends (Sat, Sun)--usually Mondays and Tuesdays off

5 Star Salt Caves, Inc