Hungarian Speaking Travel Advisor For Airbnb - Sofia, Bulgaria

Hungarian Speaking Travel Advisor For Airbnb

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and Business Process Outsourcing firms, dedicated to connecting exceptional multilingual talent with world-class career opportunities across the continent. With a proven track record of placing thousands of professionals in rewarding roles throughout Europe, we pride ourselves on our personalised, candidate-first approach and our deep expertise across a wide range of industries. At Mercier Consultancy Group, we don't just find you a job — we help you build a career and a life you love.

Job Overview

We are thrilled to present an outstanding opportunity for a passionate and customer-focused professional to join our client's dynamic tourism support team in Sofia, Bulgaria as a Hungarian Speaking Travel Advisor For Airbnb. In this exciting role, you will serve as a trusted point of contact for Hungarian-speaking travellers and hosts on one of the world's most iconic travel and accommodation platforms, delivering exceptional support experiences within the fast-paced tourism industry. This is a rare chance to combine your love of travel, your fluency in Hungarian, and your customer service skills in one of the most sought-after Hungarian-speaking jobs available in Europe today — and one of the most compelling Jobs in Bulgaria on the market.

Key Responsibilities

Provide professional, empathetic, and timely support to Hungarian-speaking Airbnb guests and hosts via phone, email, and live chat channels.

Assist travellers with booking enquiries, reservation modifications, cancellations, and general travel-related questions within the Airbnb platform.

Guide hosts through platform policies, listing optimisation advice, and best practices to enhance the overall tourism experience for their guests.

Investigate and resolve complaints, disputes, and escalated issues relating to accommodations, payments, and travel experiences, ensuring a positive outcome for all parties.

Maintain up-to-date knowledge of Airbnb's products, services, policies, and the broader tourism industry landscape to deliver accurate and relevant guidance.

Document all customer interactions accurately within the CRM system, ensuring full compliance with data protection and privacy regulations.

Collaborate closely with team members and supervisors to identify recurring issues, contribute to process improvements, and help elevate the quality of tourism support services.

Meet and consistently exceed individual KPIs and performance targets, contributing to a high-performance team culture within the tourism sector.