Remote Call Center Customer Service Representative 18.50/hr - Republic Services 37

Remote Call Center Customer Service Representative $18.50/hr | Republic Services

Are you passionate about delivering exceptional customer service and looking for a remote opportunity with competitive pay and benefits? Republic Services is hiring full-time Remote Call Center Customer Service Representatives

to join their Customer Experience team. This position offers a stable work-from-home setup, paid training, and the chance to work with one of the most respected names in the environmental services industry.

About Republic Services

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services sector, providing comprehensive solutions for recycling, waste, hazardous materials, and field services. With over

13 million customers

and

41,000 team members , Republic Services operates more than

1,000 locations

across North America. In 2023, the company generated

$14.9 billion in revenue

and continues to grow through innovation, sustainability, and customer-focused strategies.

Republic Services is committed to advancing circularity, supporting decarbonization, and building sustainable communities. Their values Safe, Committed to Serve, Environmentally Responsible, Driven, and Human-Centered guide every aspect of their operations.

Position Overview

Job Title:

Remote Call Center Customer Service Representative

Location:

Phoenix, AZ 85054 (Remote)

Start Date:

September 5, 2025

Pay Rate:

$18.50 per hour

Schedule:

Monday to Friday, 40 hours/week between 7:30 AM 6:30 PM Pacific Time

Training:

Paid, 3 weeks, 8:15 AM 5:00 PM Pacific Time (no time off allowed during training)

This role is remote, but candidates must meet specific technical and environmental requirements to ensure productivity and data security.

Key Responsibilities

Respond to inbound customer calls with professionalism and empathy

Resolve service issues related to residential and commercial waste services

Conduct outbound communications when necessary to address inquiries

Log and update customer interactions in internal systems accurately

Review performance metrics and collaborate with supervisors to improve service delivery

Enter service data and maintain detailed records of customer concerns

Ensure timely follow-up on emails, calls, and faxes to close service loops

Perform additional duties as assigned

Minimum Qualifications

At least

1 year of recent customer service or call center experience

Ability to work full-time during designated hours

Strong communication and problem-solving skills

Comfortable using computer systems and entering data

Experience using bilingual skills, especially Spanish, is a plus

Remote Work Requirements

Must have a

hard-wired internet connection

(no mobile hotspots or satellite internet)

Packet Loss: 0%

Must provide a

distraction-free workspace

Required to be on video during internal meetings and training sessions

Company provides equipment; employee supplies internet

First 90 Days Policy

To ensure optimal development, employees may only request up to

3 PTO days

within the first 90 days after training.

Benefits and Compensation

Republic Services offers a robust benefits package designed to support your health, financial well-being, and career growth.

Compensation:

$18.50/hour

Bonus plan eligibility (details provided upon hire)

Benefits Include:

Medical, dental, and vision coverage

Health care and dependent care spending accounts

Short- and long-term disability insurance

Life and accidental death & dismemberment insurance

Employee and Family Assistance Program (EAP)

Employee discount programs

401(k) plan with generous company match

Employee Stock Purchase Plan (ESPP)

Why Join Republic Services?

Work remotely with a stable schedule and paid training

Be part of a company recognized by

Barron's, Fortune, Ethisphere , and

S&P Global

for sustainability and ethics

Contribute to a mission-driven organization focused on environmental responsibility

Enjoy a high-engagement workplace with a culture of inclusion and respect

Access career development opportunities and long-term growth potential

Republic Services is proud of its

86% employee engagement score

and its impact on over

4.6 million people

through charitable initiatives in 2023.

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