Dental Patient Coordinator

POSITION SUMMARY

The primary role of the Patient Coordinator is to support front‑office operations by maintaining efficient scheduling, coordinating patient appointments, verifying insurance, processing payments, and ensuring accurate patient data for billing and reporting purposes. This position is non‑clinical and focuses on delivering positive patient experience while supporting office workflow and administrative needs.

KEY COMPETENCIES

Greeting and assisting patients professionally to ensure a positive front‑office experience

Checking-in patients to ensure they have all the necessary information in the patient management software

Collecting co-payments

Checking-out patients

Running and processing applicable reports

Monitor office emails

Utilizing RevenueWell for confirmations, communication with patients, and insurance requests

Insurance Verification and pre-authorizations

Closing out and ensuring that registers are balanced daily

Completing next day router preparation

Ability to multi-task and skillfully manage priorities under pressure (ex: patients walking in, phones ringing, etc.)

Scheduling patients, filling same-day or next-day schedule as needed

Monitoring and responding to office voicemails

Support Office Manager with EOD process

Escalating issues to Office Manager

• Other duties and responsibilities as assigned.

QUALIFICATIONS

To successfully perform the job responsibilities for the position of Patient Coordinator, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all inclusive.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential requirements.