Provo- Staff Therapist; Physical Therapist or Occupational Therapist

Position: Provo- Staff Therapist (Physical Therapist or Occupational Therapist)- FULL TIME

Overview

Description

Reborn Pelvic Health & Wellness

Job Description:

Staff Physical Therapist or Occupational Therapist

Job Title

:

Staff Therapist (Physical Therapist or Occupational Therapist)

Reports To

:

Clinic Director

FLSA Classification

:

Exempt full-time, Non-Exempt part-time

Staff Therapist

Role Overview Education & Experience

• Graduate of a CAPTE-accredited Physical Therapy Program (or Occupational Therapy equivalent)
• Current state Physical Therapist or PTA license
• 0+ years of clinical experience as a provider; significant interest and passion around healthcare in pelvic health
• Current BLS Certification
• English-speaking preferred
• Proven financial planning and management skills
• Knowledge of legal, medical, and accreditation compliance
• Strong organizational and delegation skills
• Compassionate, excellent at clinical duties, and patient care
• Able to lift 50 lbs, assist patients, and meet published physical demand norms

Work Environment

• Outpatient women’s/men's/pediatric's pelvic health clinic
• Uses clinic therapy equipment and standard office technology

Exposure Determination

Potential exposure to hazardous substances and blood borne pathogens

Job Duties

• Department Expectations
• Greater than 86% schedule efficiency
• Scorecard metrics for WOM referrals and Google reviews greater than 5 per month each (for 1.0 FTE status)
• Graduation rate greater than 60%
• 1 Marketing Event/Workshop per quarter
• 2 Blog posts per year
• Role Expectations
• Fulfillment and Customer Satisfaction
• Delivering a WOW experience.
• Make sure proper rehab techniques are being utilized.
• Strive to exceed our patients’ expectations with each interaction.
• Create and evaluate the effectiveness of departmental programs.
• Maintain excellent standards of physical therapy.
• Metrics & Reporting
• Track and monitor KPIs weekly, monthly, and quarterly.
• Achieve >86% clinic efficiency and other departmental benchmarks.
• Submit agendas, scorecards, and patient reporting consistently.
• Organization, Communication & Planning
• Weekly submission:

Weekly Agenda, Active Patient Reporting, Score Cards

• Attend All Hands and Mentorship Meetings, Quarterly Planning Meeting, Annual Planning Meeting
• Sales & Marketing
• Build/retain professional physician/birthworker relationships with Practice 25 referral
• Coordinate with the Office Manager to ensure Active Patient Reporting and Wellness Checks
• Engage physicians in external relationship-building activities including Reverse Referrals, Surgical Observations, In-clinic Shadowing, Return Patient Visits, and Empower University Events
• Participate in internal practice-building activities including social media posts, Google reviews, Net Promoter Scores, clinic videos, and reactivation campaigns
• Compliance
• Ensure full compliance with state/federal regulations, medical standards, and accreditation

Other Duties

• Daily:

Perform Daily Patient Care and documentation; escalate issues to agenda or director/owner; record items for future discussion; complete daily tasks; maintain energy

• Weekly:

Achieve schedule efficiency, arrival rate, notes submission, clinic efficiency; attend meetings; submit issues or to-dos

• Tasks:

Active Patient Reporting, Coordinate Case Management with Providers, Weekly Agenda, Scorecards, Monitor Clinical Supply Inventory

• Customer Service:

Monitor NPS Scores and Reviews

• Monthly:

One-to-one meetings with Direct Supervisor; discuss core values and productivity issues

• Quarterly:

Planning meetings; review goals; update on clinic care and issues; improve customer experience; update policies/procedures; review Practice 25 Referral Tracker

• Bi-Annual:

Staff Satisfaction Survey; staff performance review

• Annual:

Attend planning meeting; review previous year; set goals; review mission, vision, core values, and staff

Requirements

• Staff Therapist Role Overview (repeat of Education & Experience information as applicable)

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