Property Manager - Market Rate

Position Summary

The Property Manager - Market Rate leads the daily operations and performance of one or more apartment communities. This role oversees leasing, financials, resident satisfaction, maintenance, and vendor partnerships, ensuring full compliance with company standards and housing regulations. Focused on team leadership, retention, and NOI growth, the Property Manager plays a key role in creating a high-quality, service-driven living experience while driving operational and financial success.

Key Responsibilities

Staff Management & Supervision

• Hire, train, supervise, and evaluate on-site staff, ensuring clear performance expectations and ongoing development.
• Promote a positive team culture through strong leadership, accountability, and support.
• Oversee scheduling, timecards, and cross-training to maintain operational coverage and support internal growth.

Leasing & Resident Management

• Maximize occupancy through timely unit turns, strategic leasing, and performance tracking across ILS platforms and conversions.
• Conduct market surveys to support competitive pricing and positioning.
• Ensure smooth move-in and move-out processes with inspections and documentation.
• Maintain strong resident relationships through a service-first approach.
• Manage online reputation and resident portals to identify trends and improve service.
• Stay current on market conditions to inform leasing and renewal strategies.

Financial Management

• Assist in preparation and oversight of the annual budget.
• Review and analyze monthly financial reports and complete variance reports.
• Ensure prompt rent collection and enforce delinquency procedures in accordance with lease terms and company policy.
• Process payments accurately and maintain organized financial records.
• Identify opportunities to reduce expenses, drive revenue, and improve NOI.

Operations & Maintenance Oversight

• Maintain complete and compliant resident files and lease documents.
• Manage consistent lease enforcement and timely incident reporting.
• Oversee vendor relationships and monitor contractor performance.
• Oversee preventive, routine, and emergency maintenance.
• Represent Evergreen Real Estate Group with professionalism in all interactions with applicants, residents, vendors, and stakeholders.

Qualifications

• Education: High school diploma or GED required; Associate's or Bachelor's degree preferred.
• Experience: 3+ years in property management; 1+ year in a supervisory role.
• Licensing: Must obtain Illinois Leasing Agent License within 120 days; valid driver's license and insured personal vehicle required.
• Technical: Proficient in Microsoft Office; experience with OneSite or similar software preferred.
• Availability: Able to work occasional evenings/weekends and respond to emergencies.
• Physical Demands: Regularly walk the property, including stairs, rooftops, basements, and mechanical areas; occasionally lift up to 25 pounds.

Core Competencies

• Leadership - Motivates and supports teams effectively.
• Service Orientation - Ensures a positive, responsive resident experience.
• Operational Execution - Manages leasing, operations, and maintenance efficiently.
• Communication - Handles conflict, decisions, and feedback with professionalism.
• Organization - Balances priorities and maintains thorough, compliant records.

COMPETENCIES:

To perform the job successfully, an individual should demonstrate the following competencies:

Intellectual

• Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations.
• Project Management - Develops project plans; Coordinates projects; Communicates changes and progress; Completes projects on time and budget; Manages project team activities.
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

Interpersonal

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• External Working Relationships Develops and maintains courteous and effective working relationships with clients, vendors and/or any other representatives of external organizations.

Leadership

• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and …