Dispatcher Hourly

Dispatcher Position

Raymond West is looking for a dynamic dispatcher to join our service team! The dispatcher is responsible for scheduling field service technicians in response to customer breakdown calls and scheduled maintenance requirements.

Raymond West is committed to providing our customers with end-to-end warehouse solutions. We bring you our industry-leading expertise in lift trucks, racking, conveyor, dock and door, rentals, parts, and service. Our customers trust us to provide the right supply chain solutions and services to keep their business up and running.

Dispatches technicians to customers utilizing GPS and related services to accomplish efficient dispatch

Keeps customers informed of current service call status in accordance with procedures

Prioritize urgent, emergency and after hours calls and follow through to resolution

Prioritize and follow up on all National Account and iTrack customers, maintain and update systems as it relates to service calls and statuses and adhere to and maintain all IVR procedures and reporting

Receive reports of accidents involving Raymond equipment and vehicles and promptly communicate information to appropriate personnel for action

Maintain list for customer's trucks that will not be repaired within a 24-hour timeframe and keep customer informed of repair progression

Closely review customer specific and/or any special billing notes prior to opening work orders to ensure accurate and correct billing

Proficient in Microsoft office suite and similar software

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Must be willing to work off-hours as specific needs dictate, this may include mandatory Saturdays due to business needs

High school diploma or equivalent

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Prolonged periods of sitting at a desk and working on a computer

The hourly range for this position is $21.00 - $23.00. Raymond West provides medical, dental, vision, 401k with company match, flexible spending accounts, disability insurance, life insurance, personal time off, holiday pay and a great team to work with!

We are an equal opportunity employer and encourage all qualified persons to apply. We encourage qualified military veterans and persons with disabilities to submit their resume online. We are a drug free company.