Senior Product Designer

Company Overview:

Everything we do is for educators. We’re partnering with them to advance a bold vision for education that boosts district performance and student success. At Follett Software, we empower educators across roles with technology that streamlines processes and manages information and resources to improve their schools, increase student success, and drive the future of education. We believe that by empowering educators to amplify their impact on students’ lives, we can change the world. Our goal and mission is to drive the future of education. We are inspired by educators to deliver transformative technology. Our innovative, connected solutions simplify challenges and offer a seamless and intuitive experience.

POSITION SUMMARY

This position leads the definition and design of intuitive, accessible, and outcome-driven product experiences across Follett Software’s portfolio, setting the bar for design quality, modeling strong product design practice, and influencing how the team approaches discovery, framing, and delivery. The Senior Product Designer is a core part of the product trio and partners closely with Product Managers and Engineers to understand educator workflows, frame the right problems, and deliver solutions that are valuable to customers, usable in the real world, feasible to build, and effective for the business. As a senior contributor, this designer also helps shape design team standards, mentors designers, and brings strategic perspective to complex, ambiguous problems across the portfolio.

This role carries elevated product design accountability. The Senior Product Designer is expected to shape discovery, workflows, interaction models, usability, and experience quality from concept through launch, while influencing how the broader team approaches design quality, tradeoffs, and decision-making. Success in this role requires sophisticated judgment, deep collaboration, comfort with ambiguity, and a pragmatic mindset that values speed, learning, and iteration over perfection.

This role also contributes to modern AI-enabled product work, including trust patterns, fallback behavior, prompt-aware experiences, and the responsible use of AI tools to accelerate research, synthesis, prototyping, and design iteration while maintaining strong human accountability.

POSITION SCOPE

• Lead product design end-to-end for complex, high-impact initiatives, often spanning multiple products or platform-level concerns, collaborating with product management and engineering to identify the right customer problems, shape the experience approach, and deliver solutions that create measurable value.
• Bring clear product design accountability by driving user understanding, workflow clarity, interaction quality, usability validation, and experience tradeoffs in close partnership with Product Managers and Engineers.
• Work pragmatically and move with speed, using the appropriate level of fidelity for the problem, favoring progress and learning over perfection, and iterating quickly based on evidence from research, analytics, prototypes, and feedback, and model this approach for the broader design team by sharing frameworks and heuristics that help others make better tradeoffs.
• Create the design artifacts needed to move work forward, including flows, wireframes, prototypes, high-fidelity designs, and handoff specifications, while applying and helping evolve Follett design standards, accessibility expectations, and shared components, raising the bar for artifact quality, handoff clarity, and documentation standards across the team.
• Partner closely with Product Management Engineers from early discovery through build and QA to ensure solutions are feasible, well-scoped, and executed with high fidelity to validated design intent.
• Drive the definition of modern experience patterns for AI-enabled features, including trust signals, disclosure patterns, uncertainty states, fallback behavior, and other interaction choices that improve clarity and user confidence.
• Champion a strong cross-functional product culture by leading critiques, running design reviews, coaching other designers, and establishing team norms that support shared problem solving and post-launch iteration, always balancing user needs, business goals, and delivery realities.
• Mentor and support junior and mid-level designers through feedback, pairing, critique facilitation, and informal coaching, helping grow design capability and consistency across the team.
• Identify systemic experience problems, gaps in design standards, or workflow inconsistencies across the portfolio, and proactively propose and lead efforts to address them.

QUALIFICATIONS

• Bachelor’s degree or equivalent experience in Product Design, UX Design, Human-Computer Interaction, Interaction Design, Graphic Design, Psychology, or a related field, with 5+ years of relevant product design experience required, including a portfolio demonstrating leadership on complex, mul…