Director, Product Operations

About Procare

For over 30 years, Procare Solutions has been dedicated to empowering early childhood educators by providing products and services that enable them to focus on the care, safety and education of children. We recognize the responsibility that comes with nurturing and educating children, which is why our child care management solutions are designed to automate business processes, help ensure safety and compliance, communicate with families and provide educational resources and training to help teachers and children thrive.

Over 40,000 satisfied customers have chosen Procare Solutions as their trusted partner in providing exceptional care for young minds.

A Little About the Role

Procare Solutions is the leading software platform for the early childhood education (ECE) market, serving tens of thousands of child care programs across the country. As we execute an ambitious AI-native platform strategy, we are at an inflection point: we move faster than

Brightwheel, we outbuild Playground, and we earn the trust of enterprise customers who depend on us. The Director of Product Operations is the connective tissue that makes all of that possible.

In this role, you will own the infrastructure that connects product investment to business outcomes. You will drive cross-functional execution across our four platforms Online, Desktop, SCW, and ChildPlus ensuring that what we ship is measured, communicated, and tied to retention, revenue, and customer value. You will build the operational systems that let a fast-growing product organization stay coordinated, move quickly, and prove that its work is working.

This is a high-visibility, high-impact role reporting directly to the Chief Product Officer. You will be the single owner of the execution infrastructure our AI strategy depends on and the person who helps Procare move from output-driven to outcome-driven.

What you’ll do:

Cross-Platform Coordination Operational Infrastructure

Own the release calendar across all four platforms (Online, Desktop, SCW, ChildPlus), ensuring coordinated launches that minimize customer disruption and support cross-platform initiatives

Establish release rhythms, launch readiness criteria, and post-launch review processes that scale as the product team grows

Own the operational backbone of the product organization: cross-functional meeting cadences, decision logs, escalation paths, and inter-team coordination

Drive the adoption of tooling and AI-driven workflows that accelerate the team's ability to understand customer behavior and make faster decisions

Outcome Metrics Business Intelligence

Build and maintain an outcome scorecard connecting each major product initiative to a specific business metric, target, and timeline-replacing output tracking with impact measurement

Track and report on value realization for launched products: did the investment move the metric it was supposed to move?

Partner with CPO, Finance to align product investment modeling with TAM expansion priorities

Stakeholder Communication Reporting

Own the internal communication of product decisions ensuring that sales, customer success, and support teams are equipped to represent what is built and when

Partner with the cross-functional readiness to connect operational readiness to launch execution

Identify and close the gaps between product, engineering, marketing, and customer success particularly around launches, rollouts, and customer-facing commitments

Our ideal candidate will have:

Outcome orientation: You connect every process you build to a business result. You measure what matters and relentlessly close the loop between investment and impact.

Cross-functional leadership: You earn trust across engineering, product, finance, and customer-facing teams without direct authority. You know how to align stakeholders who have competing priorities.

Operational rigor: You build systems that scale release calendars, prioritization models, metrics frameworks and you hold the organization to the processes you put in place.

Data fluency: You are comfortable with quantitative analysis, can build models in Excel or equivalent tools, and can turn raw data into a clear story for executive audiences.

Bias for action: You are scrappy. You solve problems with the resources available and do not wait for perfect information or perfect conditions to move.

Customer-centric thinking: You understand that every operational decision ultimately affects a childcare director, a teacher, or a family. You keep that context front of mind.

Empowered communicator: You can write clearly, present to executives, and run effective meetings synthesizing complexity into crisp, actionable outputs.

7+ years' of experience in product operations, program management, business operations, or a closely related role within a software product company

Demonstrated experience owning cross-functional execution programs involving engineering, product, and go-to-market teams

Experience …