Collision Director AutoNation Collision Center NASA

Job Overview

As a Collision Director, your excellent communication and follow‑up skills will help you develop business through relationships with insurance companies, dealership contacts and other sources to ensure the sales volume meets operating profit targets. You’ll showcase your leadership skills as you supervise and mentor your team, guiding them through professional development and ensuring a high level of engagement. You demonstrate a keen eye for detail as you control expenses and track financial performance metrics for your shop, and you take pride in interacting with customers, making a great impression and solving problems.

Responsibilities

• Forecast goals and objectives for the collision center
• Prepare and/or administer an annual operating budget for the collision center
• Understand, keep abreast of and comply with federal, state and local regulations that affect Collision Center operations, such as hazardous waste disposal, safety inspections, OSHA guidelines, Associate safety programs, and EPA air quality standards
• Recruit, select, onboard and train Associates
• Track Associate performance; coach, counsel, develop and retain team
• Schedule and monitor work in progress, and appraise completed work for accuracy and quality
• Submit and/or maintain Collision Center technicians’ payroll and Associate documentation, including proof of technician certification (e.g., I‑CAR, ASE, AC) as required by Region and company guidelines
• Establish and maintain good working relationships with other AutoNation dealerships, insurance adjusters and customers to encourage repeat business and referrals
• Maintain/manage DRP accounts; communicate changes/status updates to Region Leadership
• Ensure customer complaints are handled respectfully and in a timely manner
• Ensure Collision Center facilities are appropriately maintained and clutter‑free, including customer waiting and work areas
• Maintain proper business operational documentation and customer repair files
• Accountable for compliance to all Collision initiatives
• Ensure the collection of accounts receivable on all insurance and wholesale accounts closed
• Maintain financial accounts related to Collision Center operations (AR/open RO list/PO schedule) to ensure compliance with accounting guidelines
• Ensure closed ROs reflect work performed and are compliant with AutoNation rules on revenue recognition
• Maintain the collision center’s parts and supply inventory per AutoNation Parts reconciliation standards

Requirements

• High school diploma or equivalent
• Minimum three (3) years’ experience in an auto body repair facility
• Minimum two (2) years’ experience leading and developing a team
• Strong command of MS Office Suite with a focus on Word, Excel and Outlook
• Advanced knowledge of auto body repair techniques and auto repair life cycle
• Proven ability to provide an exceptional customer experience
• Excellent problem resolution skills
• Strong analytical skills; able to prioritize and multi‑task
• Ability to set and achieve targeted goals
• Demonstrated communication, consultative, interpersonal, and organizational skills
• Must have a valid, in‑state driver’s license with an acceptable, safe driving record

Career Opportunities

Our Associates have many choices for career growth and development after success in a Collision Director role. Future opportunities may include:

• Regional Collision Director

Benefits

• Competitive compensation and 401k matching
• Enjoy a healthy work‑life balance with insurance plans (health, dental, vision) and maternity benefits
• Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide