VP, Business Service Management

Who We Are

Cross River builds the infrastructure behind the world’s most innovative financial products. Our technology and capital solutions power payments, cards, lending, and digital asset capabilities that move money safely, instantly, and inclusively — trusted by leading fintechs, enterprises, and disruptors across the globe.

Our mission is simple: to build the financial infrastructure that expands access and opportunity for all. Guided by a culture of collaboration, curiosity, and purpose, Cross River has been named one of American Banker’s Best Places to Work in Fintech year after year. Whether you’re designing code, solving regulatory puzzles, or developing strategy, you’ll join a team where innovation and integrity drive everything we do — and where your work helps shape the future of finance.

About Our Team

Cross River’s team is made up of problem solvers hungry to build and perfect new products and systems. We work with team members in most US time zones. Although we are in separate places, we still make space to know one another and have fun! We collaborate, help and mentor each other, and check in on our progress and blocks frequently.

What We’re Looking For

Reporting to the Head of Enterprise Systems, the VP, BSM leads the delivery of the most complex IT programs driving program execution, governance, and strategic alignment. This role is a hands-on, product-oriented role that sits at the intersection of business needs and modern data tooling. You’ll own the delivery of high-impact applications without owning backend infrastructure. You will guide solution delivery from the enterprise systems perspective, partnering with technical teams (data engineering, platform teams, architects) and business stakeholders to drive value-focused application development. Your role centers on solution execution and stakeholder alignment, not platform-level architecture.

Responsibilities:

Own large-scale, strategic programs cutting across departments and domains

Define and improve delivery governance frameworks

Partner with senior IT and business leaders to align priorities and execution

Gather and refine product and business requirements in collaboration with stakeholders

Translate business needs into functional and technical specifications

Collaborate closely with engineering teams during development cycles

Conduct functional validation, user acceptance testing (UAT), and feedback loops for newly built systems

Required Skills:

10+ years of program or portfolio leadership in Enterprise IT

Expertise in Agile/SAFe delivery frameworks

Strong background in business analysis and product management

Familiarity with requirements definition tools and test planning (e.g., Jira, Confluence)

Ability to manage end-to-end product lifecycle, from concept through validation

Excellent stakeholder management and executive communication

Ability to assess program health, surface risks, and drive resolution

Experience with Palantir is a plus

Qualifications:

Bachelor’s or master’s in Technology, Business, or related field

Deep understanding of enterprise systems and technology delivery

Experience aligning large programs to strategic objective

Define success metrics and ensure the product delivers measurable business value

Coordinate with External Vendor and internal teams to align product delivery with strategic goals

Manage the backlog, user stories, and acceptance criteria in close collaboration with data and platform engineering teams

Strong capability as a Product Owner or Product Manager for enterprise platform implementations

Engage with business and technical stakeholders to capture use cases and translate them into product capabilities

Strong capability in stakeholder engagement, use case definition, and agile backlog management

Understanding of data platforms, analytics, and visualization tools

Act as a central point for escalation, feedback loops, and post-deployment support across impacted teams

Identify change impacts, readiness needs, and mitigation strategies in partnership with business stakeholders

Lead initiative-level communication strategy, ensuring consistent messaging across leadership and delivery teams

Develop and execute change management plans to support stakeholder adoption and minimize resistance

Experience designing stakeholder engagement plans, training roadmaps, and communications collateral

Strong written and verbal communication skills tailored for executive and operational audiences

Proven experience leading organizational change management for large-scale IT or platform implementations

#LI-AC1 #LI-Hybrid #LI-Onsite

Salary Range: $180,000.00 - $210,000.00

Cross River is an Equal Opportunity Employer. Cross River does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employme…