Outbound Patient Enrollment Specialist

Cadence is the clinical AI company automating the treatment of chronic disease. Its Clinical Intelligence takes on the routine, high-volume work of chronic care – monitoring patients, surfacing risks, and coordinating action – so clinicians can focus on the decisions that require them. Grounded in partnerships with more than 20 leading health systems, deep EMR integrations, dedicated medical group, and experience serving a population of more than 100,000 patients, the system learns from real-world care delivery, improving as it scales. Cadence has been recognized by TIME as one of the Top 100 HealthTech Companies and by LinkedIn as a Top Startup (#4, 2025).

We're hiring an Outbound Patient Enrollment Specialist to conduct outbound outreach to patients referred to Cadence by partner physicians. You will own the outbound patient enrollment conversation from first contact through completed enrollment. This is a high volume, phone based role that requires clear communication and high attention to detail.

Schedule

Standard working hours are Monday through Friday from 8:00 AM to 5:00 PM or 9:00 AM to 6:00 PM on Eastern, Central, or Mountain Time.

What You'll Do

Clearly communicate program details, benefits, expected outcomes, patient responsibilities, and the value to patients.

Facilitate virtual patient enrollments and schedule follow-up appointments with the Cadence Care team.

Build strong rapport and trust with patients, nurturing lasting relationships based on mutual respect and understanding.

Follow established scripts to meet quality assurance standards, while adapting your communication to connect authentically with patients.

Maintain a balance between delivering high-quality patient interactions and achieving productivity targets.

What You Need

Prior experience conducting high-volume outbound calls.

Strong communication and problem-solving skills, with the ability to address concerns and provide patients with the information needed to support informed decisions.

Ability to maintain strict patient confidentiality in accordance with HIPAA and Cadence standards.

Working knowledge of CRM platforms and comfort managing a call pipeline.

Skilled in building strong patient relationships and addressing questions and concerns in a phone-based environment.

Ability to thrive in an environment built on trust, open communication, and constructive feedback.

Experience with AI tools (such as Claude and Google Gemini).

Compensation

The anticipated compensation range for this role is $23-$24/hr, which is based on role scope, level, and location. In addition to base compensation, this role is eligible for incentive compensation as part of the overall total rewards package with an OTE of $60K-$70K. This position is remote and based in the United States. Actual compensation will be determined based on factors including experience, skills, internal equity, and applicable law.

Benefits Perks

Competitive pay equity*

Fully remote

Comprehensive health coverage: Medical, dental vision

Paid time off

401k plan + matching

Paid parental leave

Home office stipend

*benefit offerings may vary depending on job profile, job level and worker type

Cadence is committed to equal opportunity and fairness regardless of race, color, religion, sex, gender identity, sexual orientation, nation of origin, ancestry, age, physical or mental disability, country of citizenship, medical condition, marital or domestic partner status, family status, family care status, military or veteran status or any other basis protected by local, state or federal laws.

A notice to Cadence applicants: Our Talent team only directs candidates to apply through our official careers page at https://www.cadence.care/our-team. Cadence will never refer you to external websites, ask for payment or personal information, or conduct interviews via messaging apps. We receive all applications through our website and anyone suggesting otherwise is not with Cadence.

If you require a reasonable accommodation during the hiring process, please contact people@cadencerpm.com