Dispatcher - Mid Shift

About the position

As a Dispatcher, you will coordinate service schedules, support technicians, and ensure customers receive timely, professional service while helping the Service Team achieve performance and revenue goals. This role requires an organized, detail-oriented individual who enjoys keeping schedules and operations running smoothly. You will communicate clearly, follow processes consistently, and adapt quickly when priorities change.

Responsibilities

• Coordinate service schedules, support technicians, and ensure customers receive timely, professional service.
• Schedule service repairs, follow-ups, and return visits using established processes.
• Assist technicians and Customer Service Representatives via phone, email, and chat to support job completion and customer needs.
• Monitor and adjust schedules, emergency coverage, and parts availability to maintain service quality and efficiency.
• Collaborate with service management and other departments to resolve issues, communicate with customers, and support team performance.

Requirements

• Organized
• Detail-oriented
• Ability to keep schedules and operations running smoothly
• Clear communication skills
• Ability to follow processes consistently
• Ability to adapt quickly when priorities change
• Comfort using multiple communication platforms
• Comfort using basic software tools

Nice-to-haves

• Experience in scheduling
• Experience in customer service
• Experience in dispatching

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability
• Long-term disability
• Voluntary life insurance
• 100% company-paid group term life coverage
• 100% company-paid AD&D coverage
• Weekly PTO accrual starting at 56 hours per year, growing with tenure
• 24 hours of sick time
• Predictable scheduling
• Traditional 401(k) with a 4% company match
• Roth contribution option
• Bonus opportunities
• Profit-sharing opportunities
• Paid Training