Loan Adjustment Officer (Collections)

Position Overview

At CommonWealth, we serve the financial needs of more than 40,000 people who live or work in Santa Clara County. We are seeking candidates who share our value and commitment to building stronger communities through financial health – one member at a time. We are currently accepting applications for a Loan Adjustments Officer based in our San Jose Corporate Office.

Key Responsibilities

• Controlling delinquent loan accounts.
• Collecting delinquent loan payments and minimizing loss.
• Managing and controlling assigned collections queues.
• Contacting delinquent accounts, taking appropriate actions to bring accounts current. Analyzing the financial situation of delinquent borrowers, using skip tracing tools to locate members, and thoroughly documenting all collection activity.
• Reviewing and recommending delinquent loans for extension or workout options according to policies and standards.

Benefits & Perks

Compensation Package includes: in addition to a competitive base salary

• 12 paid holidays
• 17 days of Paid Time Off (PTO) during the first year of employment
• Up to 2% discounts on loans – including first mortgages*
• 401(k) Plan with Company Match
• Medical, dental, and vision insurance
• Long-term disability insurance
• Life insurance
• Voluntary insurance
• Employee assistance program
• Financial Wellness benefits and resources
• Tuition reimbursement and more