Event Service Specialist

Building a Brand starts with a Story

FIRST is a leading global brand experience agency providing Content, Creative, Digital Technology, Management Delivery, and Data Insights services. For 30 years, we have utilized three flexible delivery models: Embedded teams, Corporate Campus operations, and a Full-Service Agency.

Managing over 37,000 events projects annually across 110 countries, FIRST serves 130+ brands, specializing in Fortune 500 companies within the Financial Services, Technology, Healthcare, Media, and Professional Services sectors. FIRST is part of the broader Encore family of companies. Encore is a global leader in event production and technology.

Consistently recognized for excellence, recent honors include 2026 Chief Marketer Agency of the Year, the Ad Net Zero Award for sustainability, and more.

Location: New York – This is a full-time, on-site role.

Employment Type: 6-month fixed-term contract, with the potential to convert to a permanent position.

What You Would Get To Do

The Event Service Specialist will consistently deliver exceptional service to our client through excellent event service delivery. Along with other FIRST team members, the Event Service Specialist will represent the FIRST Solutions brand on-site within a well-known tech company. In this role you, your main focus will be to be the primary point of contact to successfully execute events, working with the FIRST team and various internal service providers.

Your Contributions

Primary contact on the event day for event hosts, working hand in hand with event managers and service partners to ensure appropriate execution and service delivery in each area of event support including catering, audio/video production, security, transportation, and room setup support.

Work across various event spaces, traveling between different floors and buildings throughout the day

Coordinate and execute event logistics

Reviews all event needs and re-confirms or clarifies any areas of concern prior to event

Support events onsite which could include managing multiple events a day

Troubleshoot issues and escalate any advanced needs to the appropriate internal partner

Communicate any pertinent adds/changes to the event team and supporting services lines as needed (i.e.: guest count changes, schedule changes, room setup or catering changes)

Assist event managers in the planning of large-scale events

Support the end-to-end planning for small-scale events as needed

Provide administrative support for event managers by keeping tracking tools, event planning documents and internal planning systems up-to-date and accurate

Responsible for compiling reports related to on-site events including post-event data

Support the Guest Services team as needed, which could include but is not limited to guest check-in, wayfinding, swag organization and distribution and answering questions on event details

What We Are Looking For

Bachelor’s Degree preferred

Position requires 1 year of experience

Must be fluent in English

This role will be assigned to a primary location but will require flexibility to be deployed to support across the campus as required. This is an on-site position.

Knowledge of basic and fundamental standards of event management and event operations

Excellent interpersonal, communication and organizational skills

Experience working cross-functionally with various levels of stakeholders in a fast-paced environment

Creative problem solver, resourceful, team player

Adaptability to situations and ever-changing demands

Highly organized with the ability to handle multiple tasks to meet strict deadlines

Excellent time management and multi-tasking skills

Ambitious and proactive with a calm and flexible approach to handling pressure

Experience working on large and complex databases is a plus

At FIRST, we believe that our success is driven by the passion, creativity, and commitment of our teams. That's why we offer a range of benefits and perks to support your personal and professional growth

Medical, Dental Vision, which includes the option of a high deductible health plan (HDHP) with a health savings account (HSA)

401 (k)

Five Flexible Spending Accounts Options

Generous Paid Time Off Allowance

Employee Assistance Program (EAP)

Life, Disability Pet Coverages

Wellness Stipend

Mobile Phone Allowance

Complimentary access to Headspace, Teladoc, Maven, Rocket Lawyer, Mobilo more

Aura Identity Theft Protection

United States Residents: The base salary range for this position is $56,988 - $65,536. This role is overtime-eligible in accordance with company policies.

Please note that the national salary range listed in the job posting reflects the new hire salary range across various U.S. locations that would be applicable to the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.

#LI-MV2

FIRST is an Equal O…