Facilities Manager

H&M Group is a global company of strong fashion brands and ventures. Our goal is to prove that there is no compromise between exceptional design, affordable prices, and sustainable solutions. At H&M, we want to liberate fashion for the many, and our customers are at the heart of every decision we make.

We are made up of thousands of passionate and talented colleagues united by our shared culture and values. Together, we want to use our power, our scale, and our knowledge to push the fashion industry towards a more inclusive and sustainable future.

About the Role

As a Facilities Manager , your main focus will be to enable and secure the smooth operation of the site portfolio by delivering optimized, qualitative, and cost‑efficient facility management services that meet business needs and support both short‑ and long‑term asset performance.  You oversee maintenance, supplier management, lifecycle planning, energy efficiency, and cross‑functional collaboration to ensure safe, compliant, and reliable facility operations across all sites.

This hybrid role reports into our Facilities & Procurement Manager and is based out of New York Support Office.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*

FM Scope & Category Ownership

Responsible for the full FM scope, including Energy & Utilities, Cleaning, Waste & Pest Management, Technical installations, General Building Maintenance, and Shopfitting maintenance

Act as the FM Category Manager, owning the FM categories end‑to‑end: defining strategy, standards, steering suppliers, managing performance, and driving cost and quality optimization across the portfolio, always in line with the global FM Strategy and Vision

Sourcing, Procurement & Contract Delivery

Lead or co‑lead sourcing and procurement of Facility Service Providers, acting as subject‑matter support to the Procurement Specialist

Secure contractual compliance and high‑quality service delivery from all facility providers and landlords

Portfolio Condition, Lifecycle & Investment Planning

Monitor the portfolio condition, identify investment needs, and plan actions to optimize asset lifetime and overall lifecycle performance

Provide operational input for new stores and rebuilds to secure long‑term cost and quality levels

Maintenance Planning & Execution

Ensure that facility plans are created, maintained and contain activities to meet internal and external requirements, balancing scheduled /reactive work

Secure the facility service delivery and facility projects in the Sales Market portfolio based on the agreed requirements and planned activities

Secure that health & safety requirements are followed, working closely with suppliers and the local security department

Act as an internal service provider to all brands and sites, securing a high-quality service that meets expectations on urgency

Data, Systems & Financial Performance

Ensure all asset, reactive work and PPM data is accurate, current and fully maintained in the global FM system (Planon), including lifecycle Capex/Opex planning and project records

Ensure a high level of system automation and asset data quality

Manage, monitor and follow-up on actual costs vs. budget as well as quality performance based on predefined quality measures

Energy Management

Responsible to monitor and report on site energy consumption, drive energy efficiency reduction initiatives to optimize energy efficiency and mitigate energy cost, in line with the global defined energy targets

Business Alignment & Cross Functional Collaboration

Ensure that all facility activities are aligned with business needs and propose effective solutions to ensure facility requirements remain current and in line with evolving business needs

Work closely with Sales Market C&F Manager to implement the market facility strategy and translate into operational activities and actions

Partner with Sales Management and Operations to anticipate and interpret business needs, converting them into actionable facility plans and deliverables

Collaborate with Global C&F in order to optimize the site portfolio’s efficiency as well as other facility cost and quality performance

Active participant in FM forums and support best‑practice sharing

Who You Are:

Bachelor’s degree in Engineering, Business Administration, or a related field

Facility Management and Project Management certifications are meriting

Strong supplier and contract management skills

Analytical and data-driven mindset with problem-solving ability

Proficient in MS Office applications

Advanced level of English, both written and spoken

Minimum 3 years of experience in facility management, construction, and/or real estate

Proven experience in activity-based budgeting and operational planning

Skilled in managing external suppliers and following up on contractual obligations

Experience in energy management is meriting

Background in the retail industry and experience withi…