Italian Speaking Customer Agent For FinTech Department - Work Remote In Greece

Italian Speaking Customer Agent For FinTech Department

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and Business Process Outsourcing firms, renowned for connecting exceptional multilingual talent with world-class career opportunities across a wide range of industries. With a deep network of prestigious clients and a passionate team of recruitment specialists, we pride ourselves on delivering premium placements that genuinely transform careers and lives. At Mercier Consultancy Group, we do not simply fill positions — we build futures.

Job Overview

Mercier Consultancy Group is currently seeking a talented and motivated Italian Speaking Customer Agent For FinTech Department to join a dynamic, fast-growing financial technology team based remotely within Greece. This is an outstanding opportunity for Italian-speaking professionals who are passionate about the FinTech sector and eager to build a rewarding career supporting customers across cutting-edge digital finance platforms. If you are exploring Italian-speaking jobs or Jobs in Greece within the innovative world of financial technology, this Italian Speaking Customer Agent For FinTech Department position in Greece is the ideal next step in your professional journey.

Key Responsibilities

Deliver professional, empathetic, and efficient customer support to Italian-speaking clients across digital banking, payment processing, and other FinTech services via phone, email, and live chat.

Assist customers with account inquiries, transaction issues, digital wallet management, and onboarding to FinTech platforms, ensuring a seamless and positive user experience.

Identify, investigate, and resolve customer concerns related to financial transactions, payment disputes, and account security in a timely and compliant manner.

Educate Italian-speaking customers on the features, products, and services offered by the FinTech platform, promoting digital financial literacy and product adoption.

Accurately document all customer interactions, issues, and resolutions within the CRM system, maintaining detailed and precise records in line with FinTech regulatory standards.

Collaborate closely with internal technical, compliance, and fraud prevention teams to escalate complex issues and ensure full resolution for the customer.

Monitor and flag suspicious account activity or potential fraud cases, adhering strictly to KYC (Know Your Customer) and AML (Anti-Money Laundering) protocols.

Contribute to continuous service improvement by providing structured customer feedback and insights to team leaders and quality assurance departments.