Financial Health Strategy Manager
Monzo · Cardiff, London or Remote (UK) · Posted Jul 2, 2026
Apply on company site Track it in JobSkout
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts , accounts for 16-17 year olds , a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save , invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
London, Cardiff OR UK Remote | 💰 £53,100 - £71,900 (depending on experience) + Incentive award tied to performance + Benefits | Hear from the team
⭐Our Financial Health team
The team's primary goal is supporting those tackling tough financial situations. It is essential that from the very start, we're on the same page about our collective responsibility: providing thoughtful support and practical options to those in need.
🔑 You’ll play a key role by...
It's all about being there for our customers when they need us the most. You'll play a crucial part in guiding customers, creating a pathway out of financial hardship. With your assistance, they'll find a fresh start and a clearer financial outlook. You will do this by:
This is an Individual Contributor (IC) role, but it requires indirect leadership in our squad structure to drive Financial Health strategy improvements
Helping to deliver a number of strategic changes which consistently lead to good customer outcomes whilst also protecting Monzo's interests
Working with analysts, product managers, engineers and operations staff across Monzo to implement proposed changes
Using qualitative and quantitative data sources to analyse the impact of recent changes as well as some monitoring of the overall portfolio performance
As a senior member of the team, you will be supporting the growth and development of more junior team members.
Working with external partners, to ensure they adhere to Monzo’s standards and provide good customer outcomes
Documenting and using data to ensure the execution of our strategy is in line with expectations with the right governance, control and monitoring.
🤩 We’d love to hear from you if…
You have experience of working with external partners including relationship management and auditing
You have experience in Collections and Recoveries strategies
You understand the regulatory landscape including CONC, SYSC, Consumer Duty and the CCA (knowledge of equivalent EU regulatory frameworks is a plus)
You have leadership experience (directly or indirectly) and you are able to drive forward strategic projects
You can identify, articulate and mitigate risks associated with strategic changes
You have strong judgement, and can make trade-offs between what is desired with what is feasible
You have a proven ability to gain approval for proposed business changes
You are highly resourceful and a self-starter; you excel at researching, untangling, and mapping out unfamiliar regulatory frameworks or new operational domains.
You are comfortable working in a fast-moving, ambiguous and changing company
You have experience working cross-functionally with engineering, risk, operations and finance teams
You are a collaborative, strategic problem solver who loves working hard towards a deadline
Giving customers in financial difficulty the best outcome is at the heart of what you do
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!
🙌 What’s in it for you
💰 £53,100 - £71,900 (depending on experience) + Incentive award tied to performance
📍This role can be based in our London office, but we're open to distributed working within the UK (with ad hoc meetings in London)
⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
📚£1,000 learning budget each year to use on books, training courses and conferences.
🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
➕ Plus lots more! Read our full list of benefits .
🌈 The application journey has 4 key steps
Initial Recruiter Screening Conversation.
Initial Interview with the Hiring Manager
Role Specific Interv…