Security Operations Manager

The ParkX Senior Security Operations Manager is responsible for the daily management of assigned Comstock / Third party locations. This position delivers company, client, and customer expectations by ensuring that all assigned locations are operating in a first-class manner and in accordance with company policy. They will assist with the development and design of financial statements and management proposals. This person should demonstrate leadership, be willing to drive positive change, and should participate in and support organizational objectives.

Key Responsibilities:

The Senior Security Operations Manager will provide leadership, direct management, and day-to-day oversight of the physical Security team, including Managers, Supervisors, and Officers

Ensure team members understand and promote corporate goals, core values, and departmental responsibilities detailed in the Company org chart and Employee Handbook

Promptly address and resolve customer concerns in a first-class manner that is consistent with guidelines established by the Comstock Executive Team

Plan and coordinate security operations for specific events with the marketing department

Walk assigned properties daily and keep a running list of maintenance items

Resolves customer concerns that are escalated to his/her attention by the facility’s front-line associates

Maintains equipment through regular maintenance and preventative care

Scheduling, deployment, supervision, and training of Security Officers

Manage essential maintenance contracts and work closely with vendor contacts, specifically janitorial, landscaping, and security

Oversee quarterly client surveys

Provide daily, weekly, or monthly activity report as required by supervisor and Comstock Executive Team

Oversee maintenance operations by partnering with maintenance team to maintain property’s curb appeal and assess possible maintenance issues, while ensuring that all manufacturer’s recommended routine maintenance (as well as Comstock required maintenance) is completed in a timely fashion

Possesses a complete knowledge and understanding of all properties within the ParkX portfolio.

Possesses a complete knowledge and understanding of all current and prospective clients.

Perform other duties as assigned

Skills, Knowledge and Expertise:

High School Diploma or Equivalent

Minimum of 5 years of security / law enforcement experience

Must be certified security officer by the state of Virginia, Maryland and Washington DC

Minimum of at least 3-year experience in customer-service related field

Valid driver's license without major violations

Flexibility to work after hours and weekends, as needed

Outgoing personality with ability to relate to diverse group of people and build/maintain strong relationships

CPR/AED/First Aid Certification

Must have the ability to forge and maintain relationships with police departments in local

Strong problem-solving, time management and communication skills

Must be highly credible and trustworthy, and operate with high degree of integrity

Must hold oneself and others accountable and strive for a high level of excellence

Must have a positive, can-do attitude and be able to fuel growth and innovation

Must be customer-focused and results-oriented

Must want to continuously learn and develop

Exceptional oral and written communication, active listening, and organizational skills

Ability to establish strong working relationships with others in team setting

Ability to multitask and prioritize tasks with a strong attention to detail in a fast-paced environment

Self-directed and able to work independently, with minimal supervision

MGMT Qualifications:

Outstanding mentoring, coaching, people and time management, and leadership skills

Must be able to hire, direct and supervise a strong team while cultivating a professional, friendly, and supportive atmosphere

Must be able to motivate his/her team through personal character, consistency, vision, compassion, and recognition

Must be able to communicate expectations clearly and effectively to the team and make sure there is understanding by all

Must be able to hold team members accountable to achieve/promote Comstock's corporate goals, core values and departmental responsibilities detailed on the org chart and in the Employee Handbook

Exceptional oral and written communication, active listening, and organizational skills

Ability to demonstrate flexibility in dealing with complex problems or organizational change

Ability to define and resolve complex issues by evaluating options and implementing practical concrete business minded solutions

Ability to effectively present information and respond to questions from senior and executive level management

Strong budgeting financial skills

Physical Demands and Work Environment:

Spend time sitting, standing, and walking

Spend time making repetitive motions

Push, pull or lift to 50 pounds

Able to use his/her hands to manipulate/control too…