Program Manager

Who We Are

VML, part of WPP, is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and human first, award-winning work for blue chip client partners including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. The agency is recognized by the Forrester Wave™ Reports, as a Leader among Marketing Creative and Content Service Providers, Commerce Services, Global Digital Experience Services, Global Marketing Services and, most recently, Marketing Measurement Optimization. In addition, VML’s specialist health network, VML Health, is one of the world’s largest and most awarded health agencies. VML’s global network is powered by 26,000 talented people across 55+ markets, with principal offices in Kansas City, New York, Detroit, London, São Paulo, Shanghai, Singapore, and Sydney.

About WPP

WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and expert strategic counsel in a single company – powered by exceptional talent and our agentic marketing platform, WPP Open, to help our clients navigate change, capture opportunity and deliver transformational growth. For more information, visit WPP.com .

About VML Health:

VML HEALTH is a global healthcare agency that partners with healthcare clients across a broad definition of health, from high science to wellness and everything in between. It operates fluidly within the VML agency, as a core group of health specialists (a ‘vertical’) that has the benefit of autonomy in management, but with support of non-health expertise.

At the heart of health is the story of life – all the highs and lows, ambitions, and possibilities. But facing a health challenge can suddenly pull people away from these stories, knocking them off course.

Our purpose is to bridge this gap, bringing people closer to life and all its meaning. We gain a deeper understanding of Healthcare Professionals’ and patients’ needs, behaviors and lived experiences through what we call ‘radical empathy’.

VML Health creates connected brands that get to the heart, bringing people closer to the lives they want to live.  Get to the heart. Connect for life.

What We're Looking For:

The Program Manager is responsible for building, coaching, and leading teams to ensure successful delivery of projects by monitoring and managing against process across the brand portfolio. VML Health needs individuals who are proactive problem solvers that can manage team dynamics, manage project financial performance, clearly communicate status, and drive project deliverables to meet deadlines.

What You'll Do:

Manage a program of projects for our health clients, including defining project dependencies and prioritization of workload

Continuously monitor project health via resourcing, profitability and burn rates

Work closely with Client Engagement and Delivery teams to architect solutions that best meet client requirements

Become an expert in our health clients’ medical/legal/regulatory review processes

Create/draft scopes of work and change orders

Own resourcing for each project by working closely with discipline leads and resourcing management to determine assignments

Support creation of RFP responses with other teams within VML Health and new business engagement

Manage internal teams and client relationships in alignment with Client Engagement team

Maintain direct client relationships with Product Owners and client management leadership

Responsible for interviewing and making recommendations to hire at the Project Manager and Senior Project Manager levels

Serve as a key point of contact and liaison for cross-divisional teams, agency peers and management

Who You Are and What You Bring:

6+ years of project management experience including working at a marketing agency and experience working with pharmaceutical brands

Ability to provide proactive and assertive leadership in problem-solving, managing financial success of projects, maintaining timelines, and reducing inefficiencies

Strong interpersonal skills and able to resolve conflict with productive outcomes

Ability to effectively work across departments with diplomacy and a firm understanding of other’s roles and perspectives

Ability to manage multiple work-streams effectively and efficiently

Extensive team management skills for teams of 5+

Ability to view problems in context at the system level and align solutions with the strategic direction of our clients and company

Proactive, adaptable, and flexible

Life-long learner, demonstrated commitment to continuous improvement

Strong attention to detail

Demonstrable ability to operate under tight deadline with complex business/technical solutions

Ability to manage workload with minimal…