Operations Analyst

Operations Analyst

About Ernesta

Ernesta is on a mission to bring gorgeous, design-focused custom rugs to homes and places of gathering through an enjoyable, frictionless, and affordable experience. At the same price as a store-bought standard-sized rug, a custom-cut rug from Ernesta will not only be a better fit, but also a better buying experience. We believe that high-quality custom design shouldn't be out of reach for consumers and aim to address this need in the multi-billion dollar global rug industry.

Driven by our collective mission, our team is hungry, hardworking, and highly ambitious. We're problem solvers, innovators, design enthusiasts, and executors. We are relentlessly focused on creating and delivering beautiful and delightfully simple solutions and experiences for our customers. Together, we are excited and humbled by the opportunity to expand the market for custom rugs and allow more people to live in elevated design settings. Put simply, we believe more soft surfaces mean happier homes.

About the Role

Ernesta is seeking an Operations Analyst to support inventory planning, operational financial analysis, logistics data support, and new product launch execution across the Operations function. This role sits at the intersection of inventory strategy, working capital discipline, operational execution, and data infrastructure.

This is a highly analytical and cross-functional role suited for someone who thrives in both structured financial analysis and dynamic operational environments — able to translate data into decisions, align stakeholders across functions, and build scalable processes that support growth.

Inventory Sample Planning

Maintain day-to-day sample planning tools and incorporate the latest forecasts to drive replenishment decisions; proactively flag and reorder samples selling faster than planned, accounting for wide variation in supplier lead times.

Generate clear recommended actions for each backorder; partner closely with the Customer Experience team to provide the information they need to have informed conversations with customers

Track backorder trends by SKU to identify chronic supply issues and feed that signal back into inventory planning and purchasing decisions

Support additional operational, analytical, and cross-functional initiatives as business needs evolve.

New Product Launch

Manage the launch playbook cross-functionally, tracking open items across merchandising, supply planning, and operations and ensuring each workstream hits its milestones

Execute all system changes required to support launch: SKU setup in the WMS, OMS, and Shopify

Work directly with merchandising on last-minute changes — understanding how late updates (style changes, size additions, color drops) cascade through the launch plan and adjusting execution accordingly

Ensure sample materials are ordered and available ahead of launch, accounting for supplier lead times

Flag launch blockers early, drive resolution, and maintain clear visibility into what is at risk and what needs escalation

Logistics Support

Implement carrier territory changes across all relevant systems when hub assignments, zip code coverage, or carrier networks shift

Maintain carrier routing data — hub-to-zip mappings, service zone files, and coverage logic — and identify orders routed to the wrong hub before they are acted on

Build and maintain carrier performance KPIs: on-time rates, exception rates, cost per shipment, and other metrics used to evaluate carrier health and inform contract decisions.

Operations Financial Reporting

Collect all data required for EOM close across carriers and cost categories

Flow processed data through all relevant dashboards and systems

Identify and flag discrepancies and resolve or escalate before close is finalized

Deliver a monthly readout to senior leadership covering total costs by carrier, record volumes, key anomalies, and open items carrying into the next month

Support the Finance and Operations with operational financial reporting; analyze material utilization, yield, and cost trends to identify margin and efficiency opportunities

Assist in budgeting and forecasting processes for inventory investment and operational expenses

Qualifications

3–6 years of experience in operations planning, inventory management, supply chain, or operations finance

Strong analytical and financial modeling capabilities; demonstrated experience managing inventory strategy in a multi-SKU environment

Experience supporting month-end close, operational financial reporting, and budgeting processes

Proficiency with Airtable, Sigma, Shopify, or similar platforms; comfort working across multiple systems simultaneously

Ability to work cross-functionally and manage competing priorities without direct authority

High attention to detail; able to catch errors in complex datasets and resolve them systematically

Strong communication skills — able to translate complex data into clear summaries fo…