Police Dispatcher-Lateral

JOB

Answer the Call!

Join WCCCA - the second largest primary 9-1-1 Center in Oregon. We provide 9-1-1 emergency communications for over 15 police and fire agencies that serve Washington County and also provide fire service into Clackamas, Yamhill and Multnomah Counties.

Being a first responder is a mindset, and for many, a calling. A first responder's core values are deeply rooted in dedication, excellence, commitment, respect, partnership-building, creativity, resourcefulness, and compassion.

A Police or Fire Dispatcher operates complex communications equipment including the radio, multi-line telephone systems, and computer aided dispatch (CAD) to access, input and process emergency and non-emergency calls for service and to dispatch police or fire units. A Police or Fire Dispatcher will perform call taking functions and serve as a Police or Fire Dispatcher.

We are proud to serve our diverse and growing community. If this sounds exciting to you, apply today!

ARE YOU A POLICE DISPATCHER- LATERAL?

To be considered a Lateral Police Dispatcher, applicants must meet these qualifications:

• Have at least 3 years of continuous experience as an emergency communications dispatcher with a primary Public Safety Answering points (PSAP) within the last 3 years at the time of application.
• Possess a DPSST Basic Telecommunicator certification through the State of Oregon or equivalent from another State.

EXAMPLE OF DUTIES Duties may include, but are not limited to, the following:

1. Receive and rapidly triage emergency and non-emergency telephone calls utilizing complex telephone, mapping and computer aided dispatch (CAD) equipment

2. Ability to prioritize simultaneous phone calls, radio transmissions and other associated operational work in a dynamic environment.

3. Listen and comprehend phone calls and public safety field unit radio transmissions and accurately evaluate information to determine appropriate action(s) to be taken in a timely fashion.

4. Maintain highly accurate records of events, written logs and reports of actions taken that may be used in legal proceedings.

5. Ability to use a phone, computer and a radio simultaneously. Ability to effectively use and monitor multiple computer screens.

6. Rapidly enter, read, write and interpret information obtained via computer systems and verbal conversations.

7. Maintain and monitor status of public safety field units and assign requests for emergency and non-emergency services to the appropriate unit(s) utilizing a computer- aided dispatch terminal and complex radio system.

8. Maintain a positive customer service attitude with citizens, users, co-workers and management, often under pressure and time constraints.

9. Ability to work shifts that span a 24-hour period (i.e. day, swing and graveyard shifts) including weekends and holidays; must be able to work unscheduled and/or mandatory overtime, as required.

10. Must be reliable and dependable and report for work on a consistent and predicable basis.

11. Successfully complete a variety of required certifications, such as Law Enforcement Data System (LEDS), emergency medical dispatching, Oregon Basic Telecommunicator, etc.

12. This position is designated as Essential Personnel. Essential Personnel are expected to report to work on time during extreme weather conditions.

SUPPLEMENTAL INFORMATION

The Selection process will consist of:

• Aptitude and Suitability assessments
• Phone and in person interviews
• Sit along with a dispatcher

Candidates receiving a conditional offer must pass:

• Thorough background investigation
• Medical examination and drug screen
• Pyschological evaluation

What to Expect from our Selection Process

Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment. Marijuana use is evaluated consistent with current state law regulations. PLEASE NOTE: Once the posting closes, the process can take several months to complete.

This position is non-exempt and represented by a Collective Bargaining Association (CBA).

PHYSICAL DEMANDS

Sit at a desk or console for extended periods of time; occasionally walk, stand, or stoop; occasionally lift, carry, push, pull, or otherwise move objects weighing up to 10 pounds; use tools or equipment requiring a high degree of dexterity; work for sustained periods of time maintaining concentrated attention to detail; take information from callers who may be excited, abusive, use profanity, are incoherent, drunk or hysterical; must meet all physical standards as set forth by…