Growth Customer Success Associate

About Flowcode

Flowcode is the leading offline-to-online conversion platform. The world's biggest brands (75%+ of the Fortune 500) use us to turn physical moments into direct, measurable digital connections. We're fast, privacy-compliant, and built for scale.

The Role

This isn't a "check in quarterly and hope for the best" CS job. You'll own a large portfolio of high-value customers across verticals, running the full lifecycle from onboarding to renewal. You'll be the quarterback: managing thousands of touchpoints, building automated workflows, hunting expansion opportunities, and catching churn before it happens.

Part strategist. Part operator.

You'll Thrive Here If You

Have managed a scaled book of business and know how to prioritize ruthlessly

Are obsessive about signals and move fast on them - health scores, engagement dips, low adoption

Have saved accounts others would have let churn

Can build and optimize automated email workflows and actually measure whether they work

Ramp fast on new tools and don't need hand-holding

Build trust with customers quickly and keep it

What You'll Own

Full lifecycle management for a scaled portfolio from onboarding through renewal

Proactive outreach and issue resolution tied to health scores and adoption signals

Automated workflows that drive product education and value realization

Early churn detection and recovery plays

Upsell and cross-sell pipeline in partnership with Sales

Internal voice of the customer, always surfacing insights to Product and GTM teams

What You Bring

1-3 years in Customer Success or Account Management

Proven track record managing a high-volume book of business

HubSpot or equivalent CRM experience

Strong written communicator with sharp analytical instincts

Comfortable in a fast-paced, figure-it-out environment

This is an in-office role at our beautiful offices in Soho, NYC.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

A successful candidate’s starting pay will be determined based on the role, job-related skills, experience, qualifications, work location, and market conditions. The current range for this role is up to $65k-$75k OTE plus equity.